ZumoReviews of zumo.us

Hit for $200 of off a $14.99 package. Payout in my account via debit card within 12 hours!

Great site and great support. Very easy and quick when redeeming.

I put in for two redemptions, after doing all the requested paperwork and said paperwork being accepted, after a couple more days the second redemption arrived. Now I’m still waiting for the first one that I submitted. They will pay but it’s like pulling teeth. And even though the customer service is quite friendly but very generic and scripted responses. Update 7/27– still nothing on my first redemption. Nothing but scripted responses and empty promises of an update through email. They can’t even respond to me here.

Zumo has a solid platform of games and pretty decent bonus structure. The redemption process and corresponding customer service, however, is really bad. Your max withdrawal amount is 1000. And the more you redeem, the longer you’ll wait. I am waiting for three $1,000 redemptions I submitted a week and a half ago. With zero real updates as to status. Also, their finance department will cancel a redemption you’ve submitted on a certain date and resubmit it on a later date. With zero explanation. One would assume they do this to make it look like the redemption hasn’t been pending very long when it actually has. Maybe one day the site will improve, but right now there are just better, reputable casinos with reliable redemption processes to explore.

Redemption takes forever and keeps getting cancelled with no explanation. Customer service was nice but they never followed up as promised.

I deposited about $30, got lucky, and turned it into around $700 in redeemable SC. I wasn’t trying to game the system or do anything shady. When it came time to redeem, I followed every single instruction their support team gave me. They asked for verification—I sent it. They said my ACH account couldn’t be verified because it was new from ADP, so they literally told me to redeem back to the same Mastercard I used to deposit. I did exactly that. For days, multiple support agents kept telling me my redemption was being processed and to just be patient. Then out of nowhere, after following everything they asked me to do, they permanently closed my account, canceled my redemption, refunded only my deposits, and kept my winnings. When I asked what Terms and Conditions I violated, they wouldn’t tell me. Just “Security Team decision is final.” How am I supposed to defend myself if nobody will even tell me what I supposedly did? What makes this even more frustrating is that they had no problem letting me deposit and play. The issue only came after I won and tried to cash out. I’m not saying don’t play here, but understand the risk. If you win, complete all their verification requests, and follow every instruction they give you, there’s still a chance they can close your account, refund only your deposits, and give you no specific explanation as to why. That was my experience, and it left me feeling completely blindsided and disappointed. I genuinely hope nobody else has to go through what I did.

Love Zumo best casino game!!

Only casino app that has made me verify my account multiple times im really aggravated