ZumoReviews of zumo.us

Another one of those websites that will take your money all day without any “anti-fraud” measures but as soon as you win and withdrawal, suddenly they need to do a full background of your finances and identity. It’s a joke. You shouldn’t be allowed to accept payments if you don’t have enough information to process withdrawals. This is a form of fraud, hoping people will get frustrated or discouraged with all the extra steps and either play the money back or give up on it.

⭐ Over Two Weeks Waiting for My Money — Completely Unacceptable Service I am extremely disappointed and frustrated with Zumo Casino. I requested my redeem on September 28, and as of today, October 13, I still have not received my money. It has been 15 days, and my payment has yet to arrive. According to the information provided by the casino, redeems of $400 or less should arrive within 24 to 72 hours. So why am I being forced to wait more than two weeks? What is the point of stating a payment timeframe if you are not going to honor it? I find this completely disrespectful to customers. We use this platform trusting the conditions and promises it advertises, and we expect our payments to arrive within the stated timeframe. It is unacceptable to be left waiting indefinitely for money I am entitled to receive. The worst part of this experience is the uncertainty and the lack of trust caused by such an excessive delay. Zumo Casino should honor its advertised payment timeframes and provide clear explanations when it fails to do so. I expect my case to be reviewed and my money deposited immediately. Waiting 15 days for a payment that is supposedly processed within 24 to 72 hours is absolutely unacceptable. My experience has been extremely negative, and honestly, this makes me question the seriousness and reliability of this platform. Customers deserve respect, transparency, and payments delivered within the promised timeframe.

I receive emails with special packages or for free spins yet when I go to the site they are not there. Also takes a long time to receive redemptions.

It’s been 5 weeks since my redemption request. This week I did receive an email that I would have the redemption by 9/27 (today). That turned out to be a lie. Also, apparently they couldn’t answer any emails to why as I tried twice to reach them today with no response. Zero stars is the appropriate rating here. I don’t get how this site gets away with this with no repurcussions.

Zumo Casino closed my account and did not pay my redemption Very disappointing experience with Zumo Casino. They closed my account claiming they had detected something “suspicious.” I fully cooperated with their verification process and provided all the documents and proof they requested. Even after providing everything they asked for, Zumo Casino closed my account and never paid the redemption I had already earned. I contacted customer support to try to resolve the issue, but I never received a satisfactory explanation or a resolution. If they believed there was a problem with my account, they should have clearly explained the issue and properly addressed my outstanding redemption. Instead, my account was closed and my earned redemption was left unpaid. I provided all the verification documents they requested, yet I never received the money I had won. Based on my experience, I am extremely disappointed with how Zumo Casino handled my account and my redemption.

Beware of this "Casino" they're a scam. Ive played on and off on this site and made multiple purchases totaling just shy of $100. I attempted to redeem $1300 after going on a nice run. I was asked to submit all the typical KYC documents, which i did promptly. I submitted my self, my card, my proof of residency, and proof of both my credit card which I used to purchase and proof of bank account which I used to withdraw. After 3 or 4 day I get an email from their "fraud department" that they detected suspicious activity on my account and have permanently banned me and refunded all the purchases I had made. No explanation of what "suspicious activity" they saw, just a full ban and that was it. I did not violate any terms of use, I'm old enough to play, I only have one account, ive only used one card for purchases, I live in a state that is legal to play in, and I gave them all the information they needed without giving anyone a hard time. They had no issue with me playing and losing, until I won. So be warned, this website is not legitimate, and if you win large, you will be banned for no reason. Edit For Clarity: This company responds to negative reviews, but made 0 attempts to fix the situation. My account still remains banned and no reason was given after multiple attempts to contact them. They are a scam. If you win, you lose. Avoid at all costs. As of 10/20/2026 per Zumo.us reply, I have contacted their support for further review and explanation. I was met with an almost instant reply saying "Unfortunately, all the details about such a decision are internal and cannot be disclosed. We appreciate your understanding in this matter." Again, this company is a complete scam and will not allow you to redeem any sizable amounts. They refunded all the money I ever spent on the platform. If I was breaking the TOS why would they refund my money? They wouldn't! They did so because they knew I'd initiate a charge back to my card for fraud which would flag their company. Stay far far away and go play on more reputable sites.

I’m fully verified and have been for quite sometime, and then I just put in for my first redemption request through them and they have requested additional information that I have provided -and they’re now requesting more. Sadly, I’m not hopeful that they will payout and this is just a scheme to draw out the process and never pay out. Will update if I stop getting the run around and actually get paid. Redemption was put in 8 days ago.

7 days for a small amount redemption . Too long compared to to any other site. I am a verified customer , that why you request all the documents, ID etc to be able to process redemptions in timely manner once you are a verified customer . No is not acceptable .