Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
417 reviews
ZumbambooSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zumbamboo has established the pinnacle of excellence in children's textiles, leveraging state-of-the-art advancements in textile manufacturing. Our standout designs are both elegant and remarkably comfortable, providing unmatched functionality.
Zumbamboo (zumbamboo.com) has 417 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
417 approved reviews, newest moderated first
Love the pj’s. So cute. Stretchy and washes great.
By sharon
Response from Zumbamboo· May 6, 2026
We’re so happy you love the PJs! Cute, comfy, and made to last—that’s exactly what we aim for. It’s great to hear they’re holding up well after washes too. Thanks again for your support.
Super soft and so excited to get them in, but when I received the waistband on the pajamas were not fully sowed and the band looked a little messed up! ☹️ Now I have to spend more time returning and waiting on a replacement!
By lisa S.
Response from Zumbamboo· May 5, 2026
Hi there! Thank you so much for your feedback, and I’m really sorry to hear about the issue with the waistband. That’s definitely not the experience we want you to have. We completely understand how frustrating it is to have to go through a return and wait for a replacement. Please rest assured that we’ll do our best to make this right for you as quickly as possible. If there’s anything we can do to assist or speed things up, feel free to reach out to us anytime. Thanks again for bringing this to our attention
Quality of the product was very good. I must say that the customer service was on top of any issues are in quick to answer and help me and that I appreciate this company.
By Danielle G.
Response from Zumbamboo· May 2, 2026
Thank you for your message, and I’m truly sorry to hear about your experience. We understand how important it was for you to receive your order on time, especially with a specific holiday in mind. Unfortunately, while we always aim to deliver as scheduled, there are occasional unforeseen delays during the shipping process. We sincerely apologize that this happened with your order and for the inconvenience and stress it caused you. Please rest assured that we take this matter seriously and are committed to making things right. We would like to resolve this issue with you as quickly as possible. Could you please provide us with your order details so we can assist you further and offer an appropriate solution? Thank you for your patience and understanding. We truly value your support and hope to regain your trust.
The pajamas are extremely soft and comfortable. They look like they are good quality and the prints are very cute. I bought several pairs so all my grandchildren could match for the holidays and they looked adorable in them.
By Suzan R.
Response from Zumbamboo· Apr 30, 2026
Thank you so much for your lovely feedback! We’re delighted to hear that you love the softness, quality, and cute prints of the pajamas. It sounds absolutely adorable that all your grandchildren could match for the holidays,what a special moment! We truly appreciate your support and hope to be part of many more cozy, happy memories in the future. If you ever need anything, we’re always here to help
The bamboo is so soft and comfortable for my little one! There is a large variety of prints to choose from. We especially love the “God says I am” collection. The shipping takes a while, that is my only complaint, and really it’s not a complaint. Great quality, so definitely worth it!
By Breanna M.
Response from Zumbamboo· Apr 28, 2026
Thank you so much for your kind words! We're so happy to hear that you and your little one love the bamboo fabric and the “God Says I Am” collection. We truly appreciate your patience with the shipping, and we're always working to improve it. Your support means a lot to us!
Pajamas themselves are adorable. Took a MONTH to get them.
By K D.
Response from Zumbamboo· Apr 27, 2026
Thank you so much for your kind words! We’re really happy to hear that you love the pajamas. We sincerely apologize for the long waiting time, it means a lot to us that you were so patient. We’re currently working on improving our shipping process, and we truly hope to provide a much faster delivery experience in the near future. Thank you again for your support and understanding!
I placed an order a few months ago and had difficulty with the shipping. It was delayed, no tracking and ended up coming in two separate orders much later than was promised. They reached out after my review, explained that they were making changes to ensure excellent service in the future and offered to send me a complimentary product of my choice. I was very impressed that they reached out and offered the free product as a way to show that my experience was not the norm so that I could update my review. I chose a product and a few days later I was told it was having an issue within manufacturing and I needed to pick something else. I did and they sent it quickly with no issue. The quality is good and there were no issues.
By Cynthia Mears C.
Response from Zumbamboo· Apr 25, 2026
Hi, thank you so much for taking the time to share your detailed feedback. We truly appreciate your patience and understanding throughout your experience with us. We sincerely apologize again for the initial shipping issues you encountered. That’s not the level of service we aim to provide. We’re glad we had the opportunity to reach out, make things right, and that you were satisfied with the replacement product in the end. Your feedback means a lot to us and helps us continue improving. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
The prints are adorable. Customer service is hands on. The material is so soft and washes nicely (cold wash, delicate cycle, hang to dry). I’ve purchased items for toddlers and adults. I’m going to order more shortly!
By Kethy
Response from Zumbamboo· Apr 23, 2026
We’re thrilled to hear that you love the prints and find the material soft and easy to care for. It truly means a lot to us that you’ve chosen our products for both toddlers and adults. Your support and feedback encourage us to keep delivering the best possible experience. We can’t wait to have you shop with us again soon!
