ZumbambooReviews of zumbamboo.com

Response from Zumbamboo· Oct 24, 2026

We’re truly sorry to hear about your experience. We understand how frustrating it can be when the sizing doesn’t meet your expectations, and we apologize if our previous responses made you feel that your concerns weren’t being properly addressed. Please know that we do offer size exchanges to help customers find a better fit. We’d really appreciate the opportunity to assist you personally and find a suitable solution. Please email us at [email protected], and our team will be happy to review your case and guide you through the exchange process. We value your feedback and hope to have the chance to make things right for you.

Response from Zumbamboo· Oct 24, 2026

We’re truly sorry that your Halloween pajamas haven’t arrived as expected, especially since you ordered them for your grandchildren. We understand how disappointing it is when you’re looking forward to having something special for the holidays and the tracking updates don’t provide the clarity you need. Our seasonal pajamas are made to order, and international shipments may pass through different transit hubs before reaching the local carrier. However, we understand that this doesn’t make the wait any less frustrating, and we sincerely apologize for the inconvenience. We’d love the opportunity to look into your order and provide a clearer update on its current status. Please send us your order number via email at [email protected] so our team can review the shipment and discuss the available options with you. Thank you for your patience. We understand how important these pajamas are for your grandchildren, and we’ll do our best to help.

Response from Zumbamboo· Oct 22, 2026

We’re sorry for the frustration and would love the opportunity to help resolve this for you. Could you please share your order number with us? We’ll review your order and do our best to find a suitable solution for you. Thank you for giving us the chance to assist you.

Response from Zumbamboo· Oct 22, 2026

We sincerely apologize for the disappointment and frustration you’ve experienced. We understand how upsetting it is to be dissatisfied with your duvet and then have to wait for a promised refund. We’re very sorry that we fell short of your expectations and did not provide the level of service you deserved. We’d appreciate the opportunity to review your case and resolve the outstanding refund as soon as possible. Please contact us at [email protected] so our team can look into this matter and assist you further. Thank you for bringing this to our attention. We take your feedback seriously and sincerely apologize for the inconvenience.

Response from Zumbamboo· Oct 22, 2026

We sincerely apologize for the delay in delivering your order and for the lack of response to your cancellation requests. We understand how disappointing it is when an order intended as a gift does not arrive on time, especially after you’ve reached out multiple times. This is not the level of service we strive to provide. We understand your frustration and would like the opportunity to review your order and address your concerns. Please contact us at [email protected] with your order number so our team can investigate the delivery status and review your cancellation request as soon as possible. We’re truly sorry for the inconvenience and disappointment this experience has caused. Thank you for bringing this to our attention.

Response from Zumbamboo· Oct 21, 2026

We're truly sorry for the long delay and the frustration caused by the repeated shipping updates without your bedding set arriving. We understand how disappointing this experience must be, and we sincerely apologize for letting you down. This is not the experience we want our customers to have. Please contact us at [email protected] with your order number so our team can investigate the status of your order and help resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Response from Zumbamboo· Oct 21, 2026

We're sincerely sorry that your quilt did not meet your expectations. We understand how disappointing it is when the stitching and overall appearance differ from what you anticipated, especially after waiting for a specially made item. We also understand your frustration with the return process and apologize for the inconvenience. Your feedback is important to us, and we'd appreciate the opportunity to review your concerns further. Please contact us at [email protected] with your order details so our team can look into this matter. Thank you for sharing your experience.

Response from Zumbamboo· Oct 21, 2026

We're truly sorry for the long wait and for the mistakes with your quilt set. We understand how disappointing it must have been to receive the wrong size and shams in different colors, especially after waiting nearly two months for your order. This is not the experience we want you to have, and we sincerely apologize for the inconvenience. We take your feedback seriously and would appreciate the opportunity to review your order and find a suitable resolution. Please contact us at [email protected] with your order number so our team can assist you further. Thank you for bringing this to our attention.