zTripReviews of ztrip.com

Today in Virginia Beach around 11 am vehicle 608, a Chevy equinox, driver was such an … don’t want to say, so I guess this company hires people without any skills or with some kind of good principles???.. what a shame.

The driver I was assigned named Melinda was super kind and accurate. She got me to my destination on time and was an absolute joy ^_^ I highly recommend this driver and can't wait to see her again! ^_^

Well Ryan K. a driver is super high on Adderall and drives a taxi cab for ztrip!?! Next he pawned his work tablet off pretending that I stole it!?! No thanks maybe you guys she drug test daily for the safety of other people/customers. Thank you

They are ALWAYS late they never apologize just a "be happy that I'm here type of attitude" just pathetic

started using Ztrip in 2922 after my mom stopped walking. The drivers were always amazing. I never had problems with the drivers. It's the company. They make so many mistakes. They will schedule you a ride and no one will show up because they don't have a driver. Instead of them being honest about it. I know they are busy but, what really upsett me was today. My mom is 84 yrs old, her best friend passed and I scheduled an appointment on Wednesday for her the go to the Memorial on Saturday at 12:30. I called early that morning to confirm my appt for today 9/12/25. The rider showed up at 11:35 he was in the back I had my son to tell the driver go to the front. When we went out the door at 11:43 he was gone. I called Z trip back they and informed them. They said it showed the ride was complete. The next driver came in 15 minute , but they scheduled the wrong pick up he was a regular pickup when we needed a wheelchair van. I called them back but was told they didn't have a wheelchair driver so we missed my mom best friend funeral. She was devastated, and so was I. I can never make this up to her. We even tried to use them to go the the repass, they told us when they get a driver they will send him. I finally canceled everything at 2:40. Very sad and disappointed.

This service is awesome. I have accessibility problems and recently had surgery in January 2025 and still recovering. So getting outside was challenging. Thanks to man name Keno and fellow drivers Yamie and Will. I have now overcome my fear of leaving the house. Thank you guys. Yous are Angel's in my eyes. God bless yous. They deserve so much more then a promotion.

I booked my ride more than an hour before my pick up time. The driver who picked up the booking number 53033723 called me around 1:16 O´clock pm, 14 minutes before 1:30 pm. today. I checked the details and it showed that his car number is h01118, and his phone number is (832) 499-0561. He has a Nigerian accent. The driver did not show up because he asked me where are you going ? to make sure if the ride is a long distance with more money. I d not tell him and informed him that I will be waiting outside. The driver of the Number h01118 z trip vehicle did not show up and he block my number to not answer my calls. On the booking link it said the ride is completed based on the driver´s submission in z trip I believe. The link is asking me to rate the trip and driver, but there is no option to state that the driver did not show up. Z trip caused me a loss of an irreplaceable work of whole week I can not describe my frustration, disappointment and fierce dislikeness to a business without values like this. The driver has to be asked to go and work somewhere else away from an honest and reliable business provide rides to persons who are about to go and conduct business or go to have very important and urgent needs.

I am writing to express my disappointment and frustration with the services provided by Z Trip. Their Google page advertises 'reliable taxi services,' 'available 24/7,' and 'airport transportation.' However, my recent experience was contrary to these claims. I booked a ride for an early morning flight with sufficient notice, but no driver arrived or contacted me within the specified timeframe. Fortunately, I received assistance from a good Samaritan, but this experience highlights the need for Z Trip to improve their reliability and communication. Upon reviewing Google reviews, I noticed similar complaints from other customers. I attempted to address my concerns with a supervisor, Tony, but he showed a lack of concern and provided an unsatisfactory explanation. To resolve this issue, I recommend the following: A. Improve honesty and transparency regarding service availability and reliability. B. Remove false advertisements from their Google page, including the claims of 'reliable' and '24/7' services. C. Take disciplinary action against Supervisor Tony for his inadequate response and lack of concern. Furthermore, I suggest warning service members about Z Trip's unreliability and considering revoking their base access and recommendations. This may prompt the company to take necessary steps to improve their services.