ZoomOnlineReviews of zoomonline.com

Response from ZoomOnline· Sep 10, 2026

Hi Shonda, Thank you for the feedback and were sorry to read that you had a poor experience. In an effort to assist you ,we have tried to lookup your account and service with us , however we are unable to find your details using your first and last name in our system. Our Support team have also checked our system logs and we dont have any customers who's service was down in your area for the period of time which you have indicated. Please can we ask that you contact our support team. Thank you ZoomOnline Customer Support

Response from ZoomOnline· Aug 25, 2026

Dear Gretchen, Thank you for the positve feedback and 5 star rating. Enjoy the EPIC Fiber Internet Regards, ZoomOnline Customer Support

Response from ZoomOnline· Aug 25, 2026

Dear Zachary, Thank you for the positve feedback and 5 star rating. We appreciate your continued support. Regards, ZoomOnline Customer Support

Response from ZoomOnline· Aug 18, 2026

Dear Hamoud, Thank you for the positve feedback and 5 star rating. We appreciate your patience for your installation whilst we were making changes to our install process. Our construction team will be out to bury the cable neatly in your property. Enjoy the EPIC Fiber Internet Regards, ZoomOnline Customer Support

Response from ZoomOnline· Aug 17, 2026

Dear Customer, Were truly sorry for the poor experience you have had with our fiber internet service. As per the customer letter sent our in Apri 2026, we had explained the nature of the extended outage which was related to a fiber break at our backhaul provider Zayo. Should you wish to receive a copy of that communciation, please reach out to our Customer Support Team. With respect to the outage of Wednesday August 12, this was also related to a fiber break , suffered by our backhaul provider Zayo, however the repair time was much shorter. We certainly understand your frustrations and are working to improve the backhaul network service with additional diversity. Lastly, its concerning to read that as a Customer you are finding it a challenge to log a ticket with us. Please note, that you can log tickets through our support emai, our online web portal and our mobile app (available on Andriod and IOS). Our support team are available weekdays and on weekends to assist you. Regards, ZoomOnline Customer Support

Response from ZoomOnline· Aug 17, 2026

Hi Joe, We apologise that the experience with your sign up process was long and that you did not receive adequate feedback from our team. Over the past 2 months we have had to freeze new installs in preparation for our network expansion. We have recently unlocked installs and kicked off new installs this week. We hope to open up installs completely to allow customers to place orders and our install process to revert to a completely auotmated process. We will certainly reach out to you to see if you migth be interested to consider our service. Regards, ZoomOnline Customer Support

Response from ZoomOnline· Jul 1, 2026

Hi Scott, were trully sorry to read that your service experience with us has not been great. This is certainly not what we strive to achieve. Your feedback has been shared with our team. Regards ZoomOnline Customer Support Team

Response from ZoomOnline· Jul 1, 2026

Hi Joe, we appreicate your feedback and very please to read that Natalie was able to assist you. Regards ZoomOnline Customer Support Team