Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
72 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cut your returns and low-star reviews in half - fact!We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem!Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams.Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales.Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!
ZonSupport (zonsupport.com) has 72 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
72 approved reviews, newest moderated first
Zon support go above and beyond - Greg’s team are #No1 at customer support, and by using them it’s freed up my time to concentrate on running my amazon business. When you do a deep dive into what they actually do, you’ll be blown away. I still have interaction with my amazon customers as I answer all reviews - but that’s because I choose too.. Matt -
By Matt S.
Zon Support provides tremendous customer service. We engaged them 9 months ago and now can’t imagine operating our business without them. The services they deliver are a big asset in the day to day running of our business, they take care of the time consuming day to day customer oriented operations for us. And our customer feedback has been excellent. Since engaging ZonSupport we’ve seen a 60% increase in customers leaving reviews for our products on Amazon.
By Ros
I worked with Zonsupport from the first day I came to the marketplace. The manager is constantly in touch, they work professionally and quickly. I can recommend the company they are very responsible. That's just the cost of services is high.
By Leon R.
Kelly manages our account and has done an excellent job looking after it. We have absolute faith in her, she has identified and resolved issues long before we even realised there was a problem, and has even brought our attention to anomalies in our account outside of her scope of work. Highly recommend Kelly and Greg and the team at ZonSupport.
By Joe B.
ZonSupport's service goes well beyond its core service of managing our customers. We got stuck with a problem that was about to hit our performance metrics and Amazon seemed unable to resolve it. A few hours later our Account Manager had it sorted. Their Help Desk is outstanding - true peace of mind.
By Mark
ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people don't love our products like we do, its way better to allow the professionals to deal with it, they know how turn low star reviews into 5 stars, like they did mine. Sleep at night give the the stress to ZonSupport and do what you do best. Mark Gavin Qualita Imports FBA - long term customer.
By mark G.
ZonSupport has provided me and my customers with great support. Their service is impeccable and extremely reliable, very pro-active and always on point. I enjoyed the certainty it gave me, that my customer service would never be compromised. I live in Australia, and the difference in time zones provides an added challenge that ZonSupport is perfectly placed to solve. I highly recommend ZonSupport.
By Eveliene
I worked with Zonsupport in the early days of my Amazon journey and I strongly recommend them, they are very professional, organised and they provide a high level of service. It was very important for me to outsource the day to day customer management aspect of the business to focus on the important product development and other life & business commitments. Highly recommended.
By Adnan D.
