Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
72 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cut your returns and low-star reviews in half - fact!We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem!Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams.Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales.Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!
ZonSupport (zonsupport.com) has 72 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 1 review with 4 stars · Clear filters
I worked with Zonsupport from the first day I came to the marketplace. The manager is constantly in touch, they work professionally and quickly. I can recommend the company they are very responsible. That's just the cost of services is high.
By Leon R.
