ZiprentReviews of ziprent.com

This is the first time I used ZipRent’s service and overall they were excellent. Specially: - Easy to talk to ziprent and everyone I spoke to was very knowledgeable and courteous. - Availability of personal around the clock. - The technology is well integrated and timely and clear communications

Ziprent has provided exceptional property management services. Their tenant screening was efficient and effective, resulting in a qualified renter within days. The online platform is well-designed, enabling transparent and convenient rent collection and maintenance coordination. Communication has been prompt and professional at every stage. I would confidently recommend Ziprent to any property owner seeking reliable management.

I've been using ziprent for the past 3 years and it has been nothing but smooth! They have managed my past two apartments and its been very straightforward and they communicate very clearly. I also appreciate that they actually call you back and try to fix issues asap. Great!

Ziprent was very responsive and helpful. They answered all my questions. I was renting another state and they were great to work with. I felt like I could trust them cause of responsive they were.

This is hands down the most unprofessional, manipulative landlord and property management experience I’ve ever seen. Ziprent lured me in by falsely advertising that landscaping was included in the rental. After I signed the lease and moved in, they requested I mow. Over multiple weeks of negotiating, they issued a revised lease addendum that quietly pushed “watering” responsibilities onto me, while keeping all scheduling and control in the hands of the owner and their landscapers. I was never given access to irrigation systems, guidance, or any control over the plant health—yet they decided to weaponize a generic HOA compliance notice (which had no fine attached) and claimed they would be submitting “an invoice for a claim” against me. Yes, seriously—they’re trying to make me pay for dead trees and landscaping failures that are fully the owner’s responsibility under the lease. I didn’t plant the trees. I didn’t design the landscaping. I didn’t agree to replace it. But they’re now trying to pin it on the tenant. This is shady. A formal complaint has been filed with the Better Business Bureau, Attorney General in Washington, and I am currently retaining legal counsel in preparation for small claims court if they attempt to withhold any part of my deposit for this fabricated “charge.” They’ve also tried to flag my reviews as defamation and their escalations manager used AI to type a response for my sensitive data and housing details, upon confronting this to the same escalations manager I got “Based on your responses to threats of further escalation, it appears that you do not wish to receive assistance” so I’m still left unsure what charges I will face. Despite their claim that the amended lease was “quickly” drafted to clarify watering responsibilities, that simply isn’t true. It took nearly two weeks of back-and-forth, during which I was being contacted at inappropriate hours — including late-night messages around 1 a.m. — just to get basic clarity on what was originally misrepresented in the listing. If the intention had ever been transparent or proactive, I wouldn’t have needed to chase down a revised document while juggling confusing, contradictory information about landscaping duties. If you are considering renting through Ziprent: don’t. Their polished software and surface-level communication masks a dishonest business model. They will twist words when you when you push back. I’ve documented everything and I suggest every other tenant do the same—because if you end up here, you’ll need it.

Excellent in everything

I do want to acknowledge Ziprent’s consistent and prompt responses. I can say that they’ve done their part to clarify things when needed and respond quickly, which I truly appreciate. While I’m still waiting to be selected by a landlord, I remain hopeful and patient, and I’m willing to continue working with Ziprent in the hopes of a positive outcome. Their responsiveness gives me a sense of support through what can be a very frustrating and uncertain housing process.

We had a short time to find a place and lots of constraints such as location, property type, rooms number and amenities. Ziprent had just the right place on their listings. Scheduling a viewing was easy and we ended up liking the place. The application process was perfectly organized via their web platform and we were able to complete all the steps online. The keys were waiting for us in a lockbox. Easier than ordering a pizza for movie night.