Zipr MobilityReviews of zipr.com

Ron was incredible. He answered all my questions. He is a credit to his profession.

Zip'r Mobility is a disgrace. Do not buy anything from them. The wheelchair itself is garbage: heavy, cheaply put together, and nowhere near worth $1,299.99. Just taking it out of the box and looking it over told me it was overpriced junk. The company behind it is even worse. They called to say it was out of stock. I turned down a substitute and asked for my money back, and they shipped it anyway without asking me. Then they refused to take it back. After weeks of demands for photo after photo, they rejected the return by claiming the tires "show signs of use," without ever saying what they saw. When I laid out exactly what they'd done, I got the same copy-and-paste denial word for word, as if nobody had read a thing I wrote. They sell mobility equipment to vulnerable people and treat customers with contempt. Bad product, worse company, and I'm out $1,299.99. Zero stars. Buy from anyone else, and warn anyone you know who's thinking about it.

the customer service rep was very helpful in my questis . i was one that another person had and i liked it. One segusten i have is that you should put a bracket for a basket in 5the back.I was please that Don called me back and let me know that my order was packed and going out for delieve Robert F nSembersky

I had a few questions before purchasing the Zipr Roo 4 wheel scooter. Ron picked up the phone immediately and was very helpful. He answered all my questions, placed the order for me and I felt confident that I could call with any problems I might have once my scooter arrived. It was a very good price and I look forward to receiving it in a few days.

I’ve had several scooters of various brands over the years. I was in need of a new one and came across the Zip’r scooter. I ordered the three wheel Ultra. It came about a week later. I assembled the remaining items out of the box and plugged the charger into the battery to charge up the new scooter. I noticed the light on the charger was solid red while on the charger, which was strange because all of the other chargers on the scooters that I’ve had showed red until charged and then changed to green when fully charged. After a good while I unplugged the charger from the battery compartment just to see if I could move it from the porch to the garage to continue charging and the ST error code light was blinking once continuously, indicating that the battery needed charging, and it would not move. I put it in ‘push’ mode and relocated it. The next morning, after letting it charge all night, I tried it again and had the same issue. I emailed customer service explaining the issue in detail and the steps taken, and they responded rather promptly with several troubleshooting steps (checking connections, etc.), and also asked me to charge it for several more hours after that. If it was still having a problem, then they said to make a video showing the battery indicator, etc., which I did, including the fact that the rear yellow button was in the ‘drive’ position, and showing the charger cable being removed before turning it on, etc. I got a response the next day thanking me for the video and detailed explanation, and asked me to do troubleshooting steps that I had just done previously. Obviously the video was not watched by the writer of the email, as it answered those questions. I explained that I’ve already performed the steps and sent another copy of the same video. I got a prompt response saying that the team member was going to escalate this and that I should hear back soon. As of the writing of this review, it has been over 48 hours-two days-from their last response-and a day since I sent two more emails pleading to know the company’s course of action to remedy their error-with absolutely no response. I even tried calling, but all I received was a canned recorded response directing me to email. I’m no expert, but it seems clear to me that it is either one or both of the batteries and or the charger that is the issue. I would think that the logical and prompt action would be to send me a battery box with the batteries in it and a charger so that I could have a working Scooter. I bought a new scooter and have yet to have it move one inch on its own. I am very unhappy that this issue wasn’t immediately rectified (after performing all of the requested troubleshooting and sending the video) by the company due to them sending me a defective product. I am sincerely hoping that Zip’r will fulfill its obligation to provide a fully functioning scooter as advertised, rather than forcing me to be stuck with one that has NEVER worked.

Ron made my shopping experience very good. He was able to answer my questions and concerns and help me with my purchase. He has great customer service and I appreciate his help. Thanks Ron

Very knowledgeable about the product, and courteous. Was super easy to order the product. Comes with a 3year warranty. And is arriving within one week of ordering. I live as about as far away from Washington as you can get(Florida).

Customer service after the sale is the worst you will ever experience for a company that provides mobility equipment. They have failed to respond to RMA request for a simple battery charger that quit working after 6 weeks. They told the AZ Attorney General that they would work with me and they did not. I purchased the Zip'R Pro wheelchair and you had better be somewhat mechanically inclined to assemble it.