Zhenduo BlasterReviews of zhenduotoys.com

Have ordered 3 blasters and some balls, etc. $300 worth of items. Seemed to ship quick, 4 separate shipments. 3 arrived to USA via their forwarder really quick. These were the blasters. Unfortunately they’ve sat in the USA for over a month with no shipping updates. They give you the USPS tracking number they say they’ll use for final mile delivery, but they haven’t been handed over to USPS. I’ve reached out 2 times to Zhenduo and numerous times to the forwarder. Zero response from anyone after weeks. I assume they’ve been rejected by customs. 4th package of balls, loader, etc went Chinapost via ocean. I’ll be lucky to see it. Seems they’ve been on the ocean for two months which isn’t realistic. Ports aren’t that backed up and ocean transit is less than a month. Even if it does show, they’ll be useless to me without the blasters. I work in international logistics, yes Covid disrupted a lot of things, but not in these scenarios and that’s an old excuse. The carriers being used are sub par and aren’t updating tracking. Zhenduo could have responded and could be honest. Zero response gets you “zero” stars. Hoping owners will see and work with me and I’ll be willing to update review if we can come to an amicable decision. Update - moved from 1 to 2 stars. Seller refunded money with zero communication. I’m out a bank transfer fee for currency conversion… your mileage may vary.

I’ll give 2 stars for the fact that the customer service team was relatively quick in responding via emails about order information, up until when there was issue with the delivery and not receiving the parcel after more than a week that my parcel arrived in my country. Contacted to ask if my package was rejected and sent back due to customs clearance issue but to no avail. Requested a refund since I did not receive the package and since customs will reject and send back to its source of origin, it only seems reasonable. Overall will not recommend as customer service is not helpful and provides information that I am already aware of and unable to provide any solutions.

I’ve been waiting 2 weeks since I ordered parts for a blaster for about $50. Tracking stopped updating me after the package was received by the airline carrier, I messaged Zhenduo Toys’ messenger about this issue and they replied with “we are glad you had a positive experience”. I am starting to feel like this website is a scam so y’all watch out. I just want the packages I paid for.

It has been a month and my order is still not here, I understand that covid is affecting this speed of the delivery but this is just silly.

LDT 416 came in broken, order took ages to get here from China. The prices are ok though

Good products, good communication, poor postage speed.

Was on the Australian site so I thought my order would come from ur Australian store insted it's conning from China and will arrive after I actually needed it by

Scope was not same as description. Material poor quality. No assembly or instruction guides included on products Very disappionted with this purchase. Sorry to say this.