ZereanReviews of zereanlabs.com

Response from Zerean· Aug 31, 2026

Hi Nadia, We're sorry to hear you had an allergic reaction — that's genuinely not something we ever want a customer to go through. We publish the full ingredient list for every product on our website and on each bottle, so it's always available to check before use. If it would help, we're happy to point you to the exact listing for the products you tried. We hope you're feeling better soon. — Zerean Labs Customer Care

Response from Zerean· Jun 23, 2026

Hi Gina, Thank you for taking the time to share your experience — we're sorry Flexa didn't bring the relief you were hoping for, and we understand how disappointing that is when you're dealing with ongoing hip pain. We would like to clear up the point about our guarantee, as we believe there's been a genuine misunderstanding. Our money-back guarantee is a 30-day window, not 90 days. The 90-day figure refers only to how long our hormonal product, Balance, can take to show its full effect — it has never been our guarantee period, and it does not apply to Flexa. As with most supplement brands, returns are accepted on unopened, sealed bottles, and this was set out in writing when you asked us about our policy before purchasing. That said, we don't want you to feel unheard. Our team has been in touch with you directly and is already arranging the return and refund of your two unopened bottles, and we'll see that through to completion. If there's anything further we can do, please reach us at [email protected] and we'll help however we can. Warm regards, The Zerean Team

Response from Zerean· May 20, 2026

Sveiki, Paldies, ka pievērsāt mūsu uzmanību šim jautājumam, un mums ļoti žēl, ka jūsu pieredze ir bijusi tāda, kāda tā ir. Mēs noteikti neesam krāpnieki — Zerean ir reģistrēts uzņēmums ar tūkstošiem apmierinātu klientu visā pasaulē, un katrs pasūtījums tiek nosūtīts ar izsekošanas numuru. Mēs ļoti vēlamies izpētīt, kas tieši notika ar jūsu sūtījumu, un panākt taisnīgu risinājumu. Lūdzu, sazinieties ar mums pa e-pastu [email protected] un norādiet savu pasūtījuma numuru, lai mēs varētu personīgi pārbaudīt izsekošanas informāciju un palīdzēt jums tālāk. Ar cieņu, The Zerean Team

Response from Zerean· May 20, 2026

Hi Joanne, Thank you for reaching out, and we completely understand the frustration of not seeing the result you were hoping for yet. You're not doing anything wrong. Balance is formulated specifically for the hormonal weight that comes with menopause, and it works gradually through the gut-hormone axis to rebalance the estrobolome — the system that influences how your body stores and releases hormonal weight. Because this is a deeper biological reset rather than a quick fix, most customers notice other benefits first, such as improved energy, better sleep, less bloating and steadier moods around weeks 3 to 4, with changes in body composition following as the system continues to rebalance. Our honest advice is to step away from the scale for now and instead pay attention to how your clothes fit, how your midsection feels and your overall energy. Hormonal weight responds more visibly in body shape than in scale weight, and frequent weighing can actually raise cortisol, which works against the very process Balance is supporting. Stay consistent with your daily two gummies and give it the full 60 to 90 days for the gut microbiome to fully transform. If you'd like us to look at anything specific or talk through your routine, please reach out to us at [email protected] and we'll be happy to help. Warm regards, The Zerean Team

Response from Zerean· May 20, 2026

Hi Laura, Thank you for sharing your experience, and we're sorry for the confusion around your orders. We've reviewed your account carefully and want to clarify what happened. Your subscription was set up on February 16, with the next order scheduled for 23 days later as standard. The second order that appeared the following day was placed manually through the customer portal using the "place order immediately" option, rather than being automatically generated by our system. As soon as you reached out, we cancelled and refunded that order in full, and your original February 16 order was shipped as normal. We completely understand how this could have looked alarming at first glance, and we genuinely appreciate the chance to set the record straight. If there's anything still outstanding or you'd like us to walk you through the timeline in more detail, please reach out to us at [email protected] and we'll be glad to help. Warm regards, The Zerean Team