Great customer service
Great customer service
By CHANG
Response from Zenti· Oct 23, 2018
Hello Chang, thank you so much for the great review! We strive to have the best customer service every day!
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
64 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zenti is an innovative and human-first leader in the merchant services and payment processing industry. We specialize in high-risk payment processing for industries like firearms, CBD, adult entertainment and so much more! We're constantly looking for new, fresh and creative ways to save you money! If you're looking for merchant services or payment processing that is tailored to your business, transparent and human, you've found us!
Zenti (zenti.com) has 64 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
64 approved reviews, newest moderated first
Great customer service
By CHANG
Response from Zenti· Oct 23, 2018
Hello Chang, thank you so much for the great review! We strive to have the best customer service every day!
It’s a good service but I expect more because you guys are growing fast with unexpected problems for instant booting a system a middle of a day .... And transactions duplicate you know what I’m saying... The big one to fix the problem when we call deferent representatives gives deferent reasons or excuses.....no transparency you know that means... No transparency .....no comfort zone .....
By FEKADU
Response from Zenti· Oct 23, 2018
Hello Fekadu. We are sorry to hear you have been having some issue and would like to reach out to you privately. You may also email us at [email protected] or give us a call at 800-520-4488. We are looking forward to speaking with you!
We use Bankcard services to process our EBTs. The communication with customer service reps & the service is good. They have raised the fees twice in the year and a half we used them. The fees are triple what they were when we started with them.
By Jennifer
Response from Zenti· Oct 23, 2018
Hello Jennifer. We are sorry to hear that and will be reaching out to you privately to speak with you regarding your concerns. You may also email us at [email protected] or give us a call at 800-520-4488. We are looking forward to speaking with you!
Great customer service
By Sylvia
Response from Zenti· Oct 23, 2018
Hi Sylvia! Thank you so much for the awesome review. We strive to make customer service a top priority for our merchants.
We have dealt with numerous companies over the years but service from Bankcard surpasses them all including rates and overall customer service.
By SAAD
Response from Zenti· May 29, 2018
Thank you Saad for the wonderful review! We aim for the best service for our merchants.
We have increased sales since we are able to take credit cards.
By BILLY
Response from Zenti· May 23, 2018
We are always happy to see a company's business grow using our services!
Its a great company to work with. Never had any issues. Quick customer service.
By SHAHZAD
Response from Zenti· May 23, 2018
Thank you Shahzad for the positive review! We strive to provide the best customer service for everyone!
excellent service!!
By KEVIN
Response from Zenti· May 22, 2018
Thank you so much, Kevin! We try and provide the best service at all times!