Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
367 reviews
ZenSupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products.Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions.We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way.At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.
ZenSupply (zensupply.com) has 367 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
367 approved reviews, newest moderated first
Every thing arrived in a timely manner. Cost is reasonable. It will be a few weeks before I can get the stuff installed. I had selected a specific key cut but they were all different.
By Hadley F.
Response from ZenSupply· Sep 15, 2025
Thank you for the review and for ordering with ZenSupply. We’re happy to hear everything arrived quickly and at a reasonable cost.
The product was what i needed to repair my shower, was a good price and and was shipped as soon as they had it in stock.
By Mary D.
Response from ZenSupply· Sep 14, 2025
Absolutely appreciate the 5 stars and the thoughtful feedback! We’re glad the part did the trick for your shower, the pricing felt fair, and the shipment moved out as soon as it hit stock. If you ever need help finding a hard-to-source item or want a quicker in‑stock alternative next time, our team’s here to make it easy. Thanks for choosing ZenSupply!
They had the very thing I needed to make my repairs.
By David F.
Response from ZenSupply· Sep 12, 2025
We’re glad we had the exact Delta Breez Green Builder Ventilation Fan (GBR80 – 80 CFM) you needed to make your repairs easy. We work hard to keep trusted brands like Delta Breez in stock and ready to ship fast. If you ever need help with sizing, install specs, or compatible accessories, our team’s here to help. We make it EASY.
#1 I ordered some equipment to be shipped out next day air and confirmed that several times with the rep. I received the package days later and it was labeled ground. #2 The equipment I received required some mounting hardware to be able to install it in my application. There was no mention of that during the time that I placed the order. I sent pics of my application/gate that the equipment was supposed to be installed on but I guess there was not enough familiarity with the product. #3 Thd day after I purchased the equipment I received an email from your company saying to complete my order. This concerned me as I needed the equipment next dayaid. I had to call the company and they told me to disregard the messsge. #4 I asked for a quote on a couple of crash bars on Sept 3. I had to call yesterday to ask where the quote was. I finally received the quote yesterday after my reminder quote. I couldn’t wait so I bought the product elsewhere as there are so many suppliers of this equipment. In closing, your reps were very friendly and courteous but I think that their product knowledge is lacking and of course, the shipping issue upset me along with the lack of a sense of urgency.
By Geno I.
Response from ZenSupply· Sep 11, 2025
Thank you for taking the time to share such detailed feedback — we truly appreciate it, and we’re sorry we let you down here. You’re absolutely right to expect next-day air when it’s confirmed, clear guidance on required mounting hardware, and timely, accurate communication throughout. We missed the mark on multiple fronts: Shipping: Your order should not have gone ground after confirming next-day air. That’s unacceptable, and we’re reviewing our order handling and carrier handoff steps to prevent this. Product guidance: If mounting hardware is required for your application, we should have flagged it proactively — especially after reviewing your photos. We’re adding clearer pre-sales checklists and application prompts for reps, plus updated product notes where mounting components are commonly needed. Confusing “complete your order” email: That’s on us. We’re tightening our automated messaging rules so urgent/expedited orders don’t receive contradictory communications. Quote turnaround: We understand the urgency, and delayed quotes cost you time. We’re implementing faster SLA targets and escalation alerts for time-sensitive requests. Your note about our team being friendly but needing deeper product familiarity is heard. We’re using this for targeted training and process improvements so we can deliver both the right answers and the right speed next time.
My door knob arrived quickly and was exactly what I was hoping for!
By Grace A.
Response from ZenSupply· Sep 9, 2025
Love to hear this—thank you! Glad your door knob arrived fast and was exactly what you needed. If you ever want matching hardware, keyed‑alike sets, or help with specs/finishes, our team’s got you by phone, chat, or email. We make it EASY.
Received the item quickly. No issues. Great experience. Will use ZenSupply again.
By Jennifer B.
Response from ZenSupply· Sep 6, 2025
Thank you so much for your feedback! We’re thrilled to hear your order arrived quickly and everything went smoothly—making things easy is what we’re all about. If you ever need anything else, our team’s always here to help. We look forward to serving you again soon. “We make it EASY.”
First time using the sight, item that was purchase was displayed incorrectly on the website. Once we received the item contacted support help and they were able to send the item that we carried in the mail. Item has been sent we are awaiting the item that we ordered, once received will be able to adjust the star but not at this time.
By TIM B.
Response from ZenSupply· Sep 5, 2025
Thank you so much for bringing this to our attention, and we’re genuinely sorry for the trouble with your first order. We completely understand how frustrating it is when a product isn’t displayed correctly, and we take this feedback seriously. Our team is actively working on your case right now to make sure you get exactly what you ordered—no exceptions. We won’t rest until everything is set right for you. Once your replacement arrives, we hope your experience reflects the level of service we strive for, and we’d love to see your review updated only if you feel we’ve truly earned it.
Product was well described, and delivery was very prompt.
By Michael L.
Response from ZenSupply· Sep 5, 2025
Thanks so much for sharing your feedback! We're glad to hear the 8in. brass surface bolts matched your expectations and that your order arrived quickly. At ZenSupply, we work hard to deliver exactly what you need, right when you need it. If you have any future projects or need more hardware, we’re always here to help. We make it EASY.
