Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
367 reviews
ZenSupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products.Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions.We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way.At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.
ZenSupply (zensupply.com) has 367 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
367 approved reviews, newest moderated first
very responsive to emails
By Dean L.
Response from ZenSupply· Oct 3, 2025
Thank you for your feedback! We pride ourselves on being highly responsive to emails and making sure every question gets a fast, accurate answer. Our support team is dedicated to keeping your projects moving smoothly—if you ever need anything, we’re just a message away. We make it EASY.
The product was received in a timely manner and was as ordered.
By James G.
Response from ZenSupply· Oct 2, 2025
Thank you for your feedback! We’re glad your order arrived on time and exactly as expected. At ZenSupply, reliability and accuracy are what set us apart—we make it EASY every step of the way. We appreciate your business and look forward to serving you again!
Great products, easy web orders and fast shipping. Thank you!
By Paul M.
Response from ZenSupply· Oct 2, 2025
Thank you for the fantastic review! We’re glad you found our products top-notch and the ordering process easy—making things simple and fast is what we’re all about. Your satisfaction is our priority, and we’re here whenever you need us. Thanks for choosing ZenSupply. We make it EASY!
Easy purchase and quick delivery. Just great service.
By EAW
Response from ZenSupply· Oct 2, 2025
Thank you so much for your feedback! We’re thrilled to hear your experience was easy and delivery was quick—that’s exactly what we aim for. At ZenSupply, we make it EASY by providing fast, reliable service and a seamless shopping experience every time. If there’s ever anything else you need, our team is always here to help. Thanks for choosing ZenSupply!
slow lead time
By mike M.
Response from ZenSupply· Oct 1, 2025
We really appreciate the feedback. We will definitely look into how we can better meet lead time expectations on these items in the future.
Placed an order, charged card. Was told it would take 4 weeks for delivery. After no response or update. Reached out again, and stated another 4 weeks. Why would you charge ahead of time? apparently they don't carry ANY items, they are just a broker.
By will
Response from ZenSupply· Sep 23, 2025
We’re truly sorry for the frustration here. We’ve reached out to you directly via Trustpilot to gather more details so we can resolve this quickly. To clarify: we do stock items and also ship from our authorized distribution partners to offer the widest selection and fastest delivery possible. We never intend to charge without clear communication on lead times. In your case, it sounds like the item had an extended manufacturer lead time, and we should have provided more proactive updates—our apologies for that. Please check your Trustpilot inbox so we can verify your order details, review the timeline, and make this right (expedite, alternative in‑stock options, or a refund if preferred).
Never received merchandise you called and said u were sending me the order again. U are sending it to the wrong address. MY CORRECT ADDRESS IS 161 GOOSE PRAIRIE DRIVE KARNACK, TX. 75661 PLEASE SEND IT TO THAT ADDRESS SEND ME A TRACKING #
By Timothy M.
Response from ZenSupply· Sep 16, 2025
We’re really sorry for the frustration here. It looks like there was a shipping error and UPS turned the package around in transit. We’re actively investigating right now, and a member of our support team will reach out to you right away to get this resolved. We know this isn’t the experience you expected, and we’re committed to making it right. If we do a good job getting this sorted, we hope you’ll consider updating your opinion of us. Thank you for giving us the chance to fix this.
Product Quality very good.shipping fast and reliable. Customer service very satisfied 👏
By cheryl
Response from ZenSupply· Sep 16, 2025
Thank you so much for the great review! We’re thrilled to hear the product quality met your expectations and that shipping was fast and reliable. Our support team will be excited to know you were very satisfied with the service. We appreciate you choosing ZenSupply—if there’s anything else we can help with on your next project, we’re here to make it easy. 👏
