Zen PlannerReviews of zenplanner.com

After two years of having zen planner I can say I am throughly disappointed. Their app stopped working and then their payment processing stopped working. Support never got back to me. My account manager offered me 50% off then another full month off. I have emails showing this and yet the team still charged me for the month and claimed the 50% off and full month off were the same even though they were submitted on different months. Horrible customer service and deceptive unethical resolution solutions. Violet Burroughs In particular handled this so poorly. Wouldn’t recommend this company to anyone which is so sad after they had started so well.

The ease of accessing any of tools. I can track attendance, workouts, change workouts, billing etc. super easy and quick.

The system has some good features but customer service is the worst of any company I’ve ever dealt with. We have had our main gym with them for 5 years. We started a 2nd account for another part of our business about 12 months ago. Due to zenplanner having a basic booking system we needed to move that part of our business to a better system. Once we put our cancellation notice in zenplanner stopped processing all debits because when our 2nd account was set up by them they didn’t go through the process of setting up the payment processing system properly. It has now been 4 weeks, I have re sent all documents again and they are still holding our debits. When I asked why debits were allowed to run for 12 months without being set up properly, my requests have been ignored over and over again. It seems that they were happy to run while we were a member, as soon as we cancel then everything is a problem. If they don’t sort this out soon I’ll be taking my other account away as well

1 star is too generous. Despite 4 years of being a loyal customer, eventually enough was enough, and the terrible support staff and roll out of new features was killing our business. After cancelling, they continued billing us for 3 months without our consent. Go elsewhere, and save your business.

I’m a previous customer of zenplanner and decided to go back as the have an excellent platform for my needs however this second rollout has been really choppy. The app has not allowed my clients to add their payment info causing clients payments to be late our business receipts to not come through. This business is my livelihood. I have called numerous times to customer care and while they have “tickets” out with the texh people I have not had the issue resolved and it has been well over a week. I am not planning to leave this platform but I am extremely disappointed with how this rollout has gone.

Absolutely horrible customer service! I keep getting transferred between Zenplanner, Gaines, and Cardpointe...just to try and get a PCI compliance scan done and none of them help me. They just transfer me back to another party. I have literally spent the last 3 days trying to get someone to help me and I just keep getting passed off to someone else. I will be canceling Zenplanner. If you value your mental sanity do not use Zen Planner. If there was lower than one star I would pick it.

I have used Zen Planner for five years. My customers absolutely hated it. The interface is confusing and non-sensical, and customer support can do very little to help. I would not recommend Zen Planner to anyone. Additionally, they told me I had thirty days from the date of submitting my cancellation request to download my data from my account, but they blocked my access after only two weeks and refuse to open it again unless I pay for an additional month of service (which I do not need). Terrible company!

Okay, I so FINALLY get an email from someone at ZP promising to fix my problem. I get on her electronic calendar to schedule a meeting for today at 2:30pm - AND SHE DOESN'T SHOW UP FOR HER OWN MEETING. These people have access to my member database and my bank account. Rather frightening thought, huh?