Zen PlannerReviews of zenplanner.com

Good Event. Nice Facility. Food and drinks. Info was helpful and people were nice.

Really appreciate the time their staff took to help me with the software. I feel like we have a great new understanding of the system :)

I've used Zen Planner to grow one martial arts school and three functional fitness businesses from scratch to mature and stable businesses. The software has continued to adapt and improve over the years. I once tested one of the major competitors for a full year to give it a shot. I found it didn't have even close to the reporting capability and it was very cookie-cutter. ZP is a robust membership solution with the ability to adapt to my business and systems.

Great customer service. Knowledgable staff and always happy to help with our business's needs. The ZP system can be complex and once learned, it works very well.

For the most part the software is user friendly. However it is not always accurate and lacks some important functionality like being able to put family members into different programs. Plan on long wait times and getting hung up on when you need technical assistance. The staffers are very pleasant and helpful but it is fairly common to wait 30+ minutes on a call and then have the system say "sorry... please call back later". This was a constant frustration for my staff. When brought to the companies attention their gist of their answer was "we're surprised to hear that because we have world class customer service". When you get ready to change to a different platform expect high fees for exporting data and don't expect to go easily. I started the process in Feb and it took 3 months because their links didn't work they way they were supposed to and there were delays in resending the links, etc... When I asked them to credit the last $110 because of the difficulties involved (and I have the emails to prove it) they basically dismissed the request. Which is fine... it's only $110. But it was the straw that pushed me to write the review when I might otherwise have just walked away and not told anybody about the bad customer service.

Greatly appreciate you guys taking the time to have us in to ask questions. Amazing resource...know that this is extremely valued and does wonders to build a positive and PRODUCTIVE relationship. Cheers!!!

There are some things it does well. But there are many things that are lacking, that really ought to work. There are a number of common business practices that it doesn't support by itself -- fairly standard ways of doing monthly account billing, or signing up for memberships that start at the beginning of the month, or scheduling appointments in perpetuity but paying for them monthly. You can always run a custom report to get what you need - except when you need info from two tables and neither type of report can get at the other table. You can do things with batch updates - except when the thing you need to update isn't available to batch update. There are significant usability issues in all aspects of the system. In the administrative back-end, staff can learn to work around these problems, although they lead to very tedious workflows (EVERYTHING is several clicks away). For the customer-facing side, new customers constantly get confused by the interface. Keeping up with customer requests and making sure membership and schedule data are current and intact is a full-time job. Zen Planner is better than nothing, but the overhead is quite significant. Expect it to be a big impact on your staff's workload. Edit: I'm amused by all the five-star ratings that say that tech support is so great. Well-designed software is usable on its own without having to call tech support every week.

Have been with Zen Planner since 2015, it’s software is very user friendly but unfortunately they have some flaws that for some reason sometimes they multiple charge my students or don’t charge at all. It will happen once in a while and when that happen, their costumer service become very slow and dismissive, they will send you to the processor and the processor will send you back to them. For instance, now, I have been asking to talk to a supervisor for days and they simply don’t call and when I call to reach someone no one is ever available. It is very unfortunate because as I said the system is very user friendly, but they are not trust worth. Following up: Zen Planner gave me notice of cancelation after I refused to remove this review. Based on the problems I have had with them, I already had in mind and was searching for a more reliable system. Unfortunately I was forced to do it rushed, I have been trusting all my billing transactions and contacts to Zen Planner, and this transfer process does take a long time. Nick, one of the supervisors dealt with this situation very unprofessionally, focusing on make me remove my review rather then fix the real issue, treatned a few times and finally just gave me notice. I have never seen this before... I can’t stress enough that you can’t trust such important information for your business in such hands.