Amazing
Great pricing, great functionality, good look and feel!
By Kris R.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
335 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zen Planner is an all-in-one software solution that powers every aspect of managing a fitness business. More than member management software or a CRM - it's a game-changer that helps you transform your gym. Simplify daily administrative with member and staff management, automated billing, and revenue recovery. Keep track of your member's progress with workout, skill, and belt tracking. Attract and convert new leads with a branded website, AI-driven tools, and automated marketing campaigns. The Campaign Marketplace, Zen Planner’s Quick-Start Marketing Toolkit, offers over 50+ prebuilt email, website and SMS campaigns to help you re-engage clients, promote new programs, and drive results effortlessly. Connect with your leads and members through integrated chat, 2-way SMS, and voice calls. Manage your member engagement, sales, and marketing from one place. Access all these features through the Zen Planner app that lets you manage your business anytime, anywhere.
Zen Planner (zenplanner.com) has 335 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
335 approved reviews, newest moderated first
Great pricing, great functionality, good look and feel!
By Kris R.
We are small fitness studio and find ZP's customer service tops! They are incredibly knowledgeable of their system and have the patience of Job when dealing with my colleague and me who are not always so swift with these things. LOL Although we may not navigate quickly through the software, we do find it relatively user-friendly when we're trying to figure things out on our own (before making the call). ;) The software font and esthetics are quite pleasing to the eyes as well. Thanks ZP!
By Lime L.
Zen Planner is not geared for small business. Their contract was not clear and hard to cancel. I would not recommend Zen planner for smaller business. with fluctuating student numbers The following is what customer service told me when I was finally 'allowed ' to cancel. "Yes, you've read that correctly. You can choose whether you would like additional access to Zen Planner through 10/26/18 with this final payment, or you can make the payment and close your account immediately" This was after I tried to cancel outside of their special cancellation window, they wanted to to charge me $499 cancellation fee for cancelling 1 month early. Not a happy customer.
By Rick
Response from Zen Planner· Oct 3, 2018
Hi Rick, I'm sorry to hear about your experience. Someone from our team will reach out to discuss any questions you may have regarding your signed agreement.
Zen Planner is an awesome software to manage a business and provide great customer support to go with it!
By John C.
When I started my fitness studio in 2013, I did not want to take on an additional expense and was hesitant to sign with ZP. I knew I had to automate so I decided to give ZP a try. It’s now 2018, I could not imagine running my business without them. They are a must have for any fitness studio. Also outstanding customer care! You won’t be disappointed unless you don’t decide to sign up with them, then perhaps you will be. Go for it!!!
By Cheryl Beuschel A.
Best Customer Service and Experience. This is the reason I joined 4 years ago was because of how helpful they were in the process of setup and any time I had a question they figured it out. This still stands now and keeps getting better. Thank you
By Garage Team F.
As a small business owner, you where a lot of hats. Zen Planner's support team helps me save time and is straight to the point in helping me solve an issue in a short amount of time. I'll always recommend Zen Planner
By Miguel, Owner of Elevated F.
The software is pretty great, once you figure out how to use it all. Zp has began creating continuing ed on its programming, which has helped us a ton.
By Alpha C.