i did finally find a live person to…
i did finally find a live person to give me the info i needed
By Joseph L.
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
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93 reviews
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ZenLedger simplifies DeFi, NFT, and Crypto taxes for investors and tax professionals. Easily review your trades, see your gains, generate cryptocurrency tax reports, and track your crypto portfolio with ZenLedger’s platform. ZenLedger aggregates user transaction information across thousands of exchanges, wallets, blockchains, and tokens into one simple dashboard. Get started for free now with our easy crypto tax calculator.
ZenLedger | Crypto Tax Software | Crypto Tax Tool (zenledger.io) has 93 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
93 approved reviews, newest moderated first
i did finally find a live person to give me the info i needed
By Joseph L.
Your connection to Kraken is disfunctional, both via API(?) connection and by download and reading of .csv file. Authentification failed in attempted connection via API or whatever it is. Then I downloaded my ledger .csv, as you specify, and your system declined to process the file, reporting several thousand entries are errors. No error was apparent on inspection, but what do I know, so I repeated the process -- meticulously -- with the same failed result and exactly the same number of asserted errors. I gave up on ZenLedger at that point and sent raw data to my accountant - from all sources. It'll cost me a bunch, but at least I'll get my taxes done on time. I won't be back next year. And by the way, you gave me a powerful incentive to write this review. At least I can confirm it's based on a genuine experience.
By jswproton.me
Service is horrible, always trying to sell you something else, and the data is not correct.
By Ben
It was super easy to use. Instructions were very clear. It took me less than an hour to complete my Form 8949 using KuCoin, Uphold, and Coinbase.
By Mr T.
The software worked great for my Coinbase .csv file but would not populate the IRS form 8949 for my Nexo .csv file
By R8cer X.
way too expensive for what it does
By Friend
ZenLedger made it very easy re:crypto taxes
By Jk
looks great I need to see the tax forms filled out to know for sure
By David M.