I love Zenefits
I love Zenefits! It has been very helpful with our company. The Zenefits employees are very helpful if you have any issues and they are there every step of the way!
By Christy R.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
171 reviews
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Zenefits is listed under IT & Communication in San Francisco, California.
Zenefits (zenefits.com) has 171 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
171 approved reviews, newest moderated first
I love Zenefits! It has been very helpful with our company. The Zenefits employees are very helpful if you have any issues and they are there every step of the way!
By Christy R.
If you think ADP provides terrible customer service Zenefits takes the cake over and over again. From wrong information to my employees to no action at all. This is the worst cutomer service I have experienced in thast 25 years of implementing HRIS systems. Their FSA is a horror movie... they keep on adding more and more banks as they change banks like you change underwear. The system worked for 2 weeks after that, charges for FSA/DC/Commuter are constantly in a flux... and the customer service manager assigned is a joke. They only refer you to their website for items they can even explain. Stay away... during the sales call they tell you they can integrate with any type of report... not true!
By Jon M.
Love this new payroll system as it makes ADP look so outdated. Its got its lively buzz and a great team to work with, making the software more user-intuitive. Love how they handle our taxes so i can do my job better.
By Chris
Zenefits has been an excellent platform. This year I did have a few challenges with setting up vacation rules and it was difficult to reach a live agent as you have to go through several screens to get to the point where they will connect you with an agent. At that point the agent was very helpful and assisted me with great professionalism!
By Elaina
Zenefits has taken a massive weight off my shoulders as a business owner. I highly recommend it to any entrepreneur!
By Ian
I would recommend Zenefits to every business. It's one of the best payroll software solutions on the market!
By Michelle M.
Really easy to use! Our staff loves it too.
By Clara T.
Zenefits is super user friendly as an employer and an employee! It's our company's first HRIS system and we couldn't be more pleased with how our data integrated seamlessly into this people platform! I appreciate that it's intuitive, easy to navigate, and a platform for all to connect and stay on top go things!
By Erica