Covers What We Need
We have everything we need for benefits & payroll. Wish the international/contractor functionalities were better.
By Stephanie K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
171 reviews
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Zenefits is listed under IT & Communication in San Francisco, California.
Zenefits (zenefits.com) has 171 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 13 reviews with 4 stars · Clear filters
We have everything we need for benefits & payroll. Wish the international/contractor functionalities were better.
By Stephanie K.
Zenefits is pretty user fiendly and has all that we need to process payroll efficiently, manage benefits,etc. Their customer service turn around used to be terrible, but has greatly improved. It takes a while to hear back from the tax department, so this is something they can improve on. Other than that, I enjoy using the platform.
By Jane
My company has been with Zenefits for three now and it continuously grows and gets better. My favorite part is that they are always sending out training and "how-to's."
By Heather
Zenefits has been an excellent platform. This year I did have a few challenges with setting up vacation rules and it was difficult to reach a live agent as you have to go through several screens to get to the point where they will connect you with an agent. At that point the agent was very helpful and assisted me with great professionalism!
By Elaina
Using this payroll system has been user friendly and easy to learn and maneuver. I have had knowledgeable and helpful service professionals assist with questions when I called.
By Monica
Zenefits is a great platform. Easy to use and navigate. Hiring, benefits, handbooks, doc storage all in one.
By Jess D.
Zenefits is a great and simple platform. It's easily allowed me to manage onboarding, payroll, benefits, 401k and more from one place. My one advice for improvement would be to have a dedicated rep that could help when I have questions instead of filling out a form and waiting a few days for a response.
By Stephanie O.
The website and mobile app are both very easy to use. The HR team was able to on-board full-time and part-time new hires with ease with the ATS integration with Lever. Customer support is responsive and attentive to our questions.
By Calista C.