Great value!
Everything arrived on time and the price point was great!
By Chavi K.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
154 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a home furnishing and lighting store company based in the United States. We take great pride in being responsive and providing amazing customer service. We offer competitive pricing and free shipping on all products due to exclusive tie ups with our logistics partners. All our shipments are trackable. Please feel free to reach out to us using the chat option on our website if you have any queries.
ZENDUCE (zenduce.com) has 154 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 18 reviews with 4 stars · Clear filters
Everything arrived on time and the price point was great!
By Chavi K.
Product looks nice installed Packaging was cheap but nothing is very breakable. Just a lot of waste and mess
By Susan H.
The product was as advertised and we love the lamps. The reason I gave the experience four stars versus five is that we needed to order a little extra cord. It would've been great if we would've gotten that at no charge, but were charged what I think was a premium fee.
By Scott M.
We found the light to be a nice addition to our home - very modern and sleek. We purchased a discounted open box light. It did not come with instructions but was packed well and the online customer care group sent us the instructions. It was also a bit smaller than we envisioned - our fault though as the dimensions were clearly on the website.
By Leigh R.
The telephone customer service team was fantastic! I called multiple times and spoke with several individuals who were knowledgable, responsive, and reassuring.
By Patricia
I am updating my review. I was contacted by a member of the senior customer service team. They were very helpful in communicating where my order was and when to expect delivery as well as answering any further questions I had.
By Breena W.
Response from ZENDUCE· Jul 4, 2026
Hi Breena, We are sorry to hear that your experience did not meet your expectations. We understand that delays and the need to follow up can be frustrating. While our records show that we responded to each of your emails and provided an update once the replacement shipment was arranged, we appreciate that the overall experience did not feel as smooth as it should have. The replacement glass order was placed on June 21 and is currently in transit, with delivery expected next week. In addition, as a gesture of goodwill and to ensure your satisfaction, we have already issued a full refund for your order. If there is anything further we can assist you with, please don't hesitate to contact us. We remain committed to providing the level of service our customers expect. Kind regards, Zenduce Customer Service Team
Putting in the order was easy, but I had several questions about the products and never received a response.
By Nourite M.
The produces were delivered on time and were as expected. Only complaint was color match. Gold what very different and I had to paint 2 of the fixtures to match the others.
By Kasey F.