Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
725 reviews
ZendeskSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
725 approved reviews, newest moderated first
Zendesk regelt oder versucht Probleme beim Einlösen von Wunschgutscheinen zu lösen, eine Frechheit,kauft bloß keine Wunschgutscheine, es kommen irgendwelche Fehlercodes und generierte Antwortschreiben, auf die man antworten soll und dann wieder generierte Antworten erhält. Und kein persönlicher in -Menschkontakt. Bloß Hände weg.
By Stefan
Diese Anwendung können andere besser! Bei längerer Nutzung ist eine doppelte und nicht funktionierende Verifikation notwendig. Das behindert den Workflow und kostet dem Unternehmen viel Geld. Schade!
By Tobias
Helt horribel upplevelse med 0 support från deras sida
By O.Y
this is the worst platform with horrible customer service, avoid it at all cost
By Mario
Zendesk is absurdly expensive, unnecessarily complicated, and has potentially the worst customer support I've ever worked with, which is ironic since they are literally a customer support platform. Our team has spent countless hours trying to fix the issues we have with this platform without success. We've had to hire "Zendesk specialists" because the actual support just doesn't respond. In the 3 years we've used Zendesk I have never been able to talk to someone about our issues on the phone. This combined with the exorbitant cost make Zendesk the worst ticketing platform around. There are plenty of alternatives that are literally 1/10th the price, with teams that will actually help. Some examples of our technical issues include: Phone systems consistently not ringing, ticket creation delays (sometimes up to 48 hours after the client email/phone call), and the inability to access reporting and back end data. As we transition to a better platform Zendesk support won't even respond to our requests to port phone numbers out. So at the end of this terrible experience we can't even take the phone numbers that we paid for with us. If you are considering Zendesk, please save yourself the headache and choose another platform.
By Nick
Response from Zendesk· Jan 7, 2026
We appreciate you sharing these details and sincerely apologize for the frustration our platform and support have caused. The issues you’ve raised regarding ticket delays, data limitations, and especially the number porting process are not the level of service we aim to provide. We are taking your feedback directly to our product and support teams to address these gaps in our platform and to streamline our communication. Our goal is to make this right and provide the support you expect. You can also reach out to our team via [email protected]. Thank you!
Dopo un anno non ho ancora ricevuto un rimborso di circa 100€ per prodotti mancanti in 4 ordini di Farmae’ Continuo a riceve mail di risposta inconcludenti
By Lida M.
Support ist eine Katastrophe. Software fehlerhaft und support inkompetent.
By Adi
Oral b support Supporto pessimo, risposte intermittenti a intervalli irregolari da persone diverse per cui ogni mail si ripartiva da zero. Dopo 40 giorni mi offrono un 20 percento di rimborso per un prodotto difettoso. Pessimi
By Rabat
