ZeelReviews of zeel.com

Response from Zeel· Nov 22, 2019

Hi Ian, we appreciate your taking to comment. We'd like to hear any further user experience feedback you have for us - our goal is always to make booking great wellness services simple, and it sounds like we didn't do that in your case. You can ping us at [email protected] at any time. Thank you again!

Response from Zeel· Apr 14, 2019

Hello sandy fisher, We appreciate your patience. We hope the follow-up email we sent you took care of any outstanding questions you needed resolved. Best, Zeel --------------------------------------------------------------------------------------------------------------------- Hello sandy fisher, I would be happy to assist you. Please email your contact name, number, and email address to [email protected] attn: Michelle.

Response from Zeel· Apr 13, 2019

Hello Mr. Boyd, We recognize that you are a longtime Zeelot and we value you as a customer. We are pleased to see you enjoyed a number of five star massages this month and a manager will be contacting you within the next few days to hear your latest feedback. Best, Zeel

Response from Zeel· Feb 5, 2019

Hi Sandeep, Did you use another name and email address to book because we are not finding that you are a verified customer with Zeel? We would love to speak with you more about a specific appointment that was not satisfactory, so please email [email protected], reference this review and send your contact information. Our prices and quality of Providers are celebrated and we continue to grow (in 100 metro areas now since launching in 2012). Our Customer Service team is known for their fast response times and professionalism. Let's talk soon, so you can @zeelgood. Best, Zeel

Response from Zeel· Jan 4, 2019

Samuel, We are as disappointed as you are to learn your appointment requests were not fulfilled. A manager is checking your account as I type this and we will be reaching out to you via your email address. Your negative experience is a rarity on the Zeel platform, so we will figure out what went wrong. Thank you for giving us another chance and for letting us know about your experience. Best, Zeel

Response from Zeel· Jan 4, 2019

Hello David, We appreciate your feedback and hope that no root canal is in your future! We see you gave every therapist five stars with only one four star appointment. A manager will be in touch with you. Best, Zeel

Response from Zeel· Dec 30, 2018

Hello Padma, We are disappointed to hear your massage in October did not meet your expectations. We notice you did not leave a review nor rating after your appointment, so we had no idea you were unhappy with the service. Our customer service team would have reached out to you right away. We have 11,000 licensed and vetted therapists on the Zeel platform, so we know we can match you with the right ones. We will be in touch to figure out how to get you another appointment on the books! Best, Zeel

Response from Zeel· Nov 28, 2018

Hi Rachel, we saw this Review and a manager immediately tried to contact you. We have texted you the manager's phone number if you would like to follow-up with her. Best, Zeel