Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
177 reviews
Yves RocherSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
As the leading cosmetic brand in France, Yves Rocher has been dedicated to skincare and beauty based on botanical ingredients for 65 years. Our philosophy centers on botanical cosmetics - products derived from natural ingredients - crafted with plants grown in our own fields.
Yves Rocher (yvesrocherusa.com) has 177 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
177 approved reviews, newest moderated first
excellent product, with proved results. a little expensive we will appreciate better discounts twice per year or something like that. Thanks for your service.
By David
Response from Yves Rocher· Mar 23, 2026
Hi David, Thank you for your feedback. We are happy to hear you are seeing great results. We also appreciate your suggestion regarding promotions and will pass it along
I like every product I have purchased. They work well and no heavy fragrances.
By Janet T.
Response from Yves Rocher· Mar 23, 2026
Hi Janet, Thank you for your kind words. We are glad you enjoy the effectiveness of our products and their light fragrances.
Fast, efficient, transparent, easy to maneuver Very consistent
By Lisa P.
Response from Yves Rocher· Mar 23, 2026
Hi Lisa, Thank you for your feedback. We are happy to hear you found the website easy to use and efficient.
I have been using Yves Rocher products since 1984, because my French girlfriend shared/gave me products she brought with her from home. I've noticed that there have been significant changes in the company's policies and procedures especially the past 6-7 years. Some have created a little sadness for me as a customer. I always share my love and appreciation for YR with my girlfriends here in the Chicagoland area. I feel that YR is worthy of my time and patronage. I appreciate the soy based ink used on all the printed materials, no testing on animals, growing your own lavender and other plants at the company's own farms in France, the fun discounts, and remembering me on my birthday and anniversary, best of all, I've never had a skin reaction. I have very delicate skin, and allergies. I am quite disappointed in the way my order gets delivered to me the last 6-7 years. The products are not protected/secured in the box and the box itself is not sealed well. I've had to call and complain that products must have fallen out of the box in transit. My other major complaint is that trying to get a phone representative is nearly impossible. It took me 3 different trys, ringing/waiting on hold for a combined total of 20-30 mins. Very irritating/ frustrating, all the time, every time I call the past few years. But, I love YR that much that I'm not going to give up on being on customer. I'm glad I was able to express these opinions because I was wondering if YR didn't care anymore what we customers thought/ felt.
By Marimonica
Response from Yves Rocher· Mar 23, 2026
Hi Marimonica, Thank you for your long-standing loyalty and for taking the time to share such detailed feedback. We truly appreciate your kind words about our products and values. We are very sorry to hear about the issues you experienced with packaging and reaching our customer service. This is not the level of experience we want to provide, and your feedback will be shared with our team to improve these areas. Your trust means a lot to us, and we hope to continue serving you better.
Good website and somewhat easy checkout. Wish you still sold makeup and nailpolish though!! Very disappointed that you stopped selling those products.
By Shannon
Response from Yves Rocher· Mar 23, 2026
Hi Shannon, Thank you for your feedback. We are glad you found the website easy to use. We also appreciate your comments about makeup and nail polish and will share them with our team.
My auto shipments come in a timely manner and are always in perfect condition. Have been a customer for many years (1989) and I miss the special little touches Yves used to do.
By Diane G.
Response from Yves Rocher· Mar 23, 2026
Hi Diane, Thank you for your loyalty over the years. We are happy to hear your orders arrive in good condition. We also appreciate your feedback and understand how those special touches were meaningful.
Prompt shipping. Packaged well. No damages to box or items
By Stephanie C.
Response from Yves Rocher· Mar 23, 2026
Hi Stephanie, Thank you for your feedback. We are glad your order arrived quickly and in perfect condition.
I’ve been a loyal customer over the decade and can’t imagine my skin routine without Yves creams
By Tatiana C.
Response from Yves Rocher· Mar 23, 2026
Hi Tatiana, Thank you for your loyalty. It means so much to be part of your daily skincare routine.
