Yves RocherReviews of yves-rocher.com

The Try Before You Buy is a scam! If you try to request a prepaid shipping label to return the items, the customer service auto response agent "Taylor" will keep you going in circles in hopes of derailing your return. I never received a prepaid shipping label as promised. You will be stuck with more than $100 in products and some may be recurring subscriptions which be another headache and expense. Do not believe social media influencers touting this brand. It is definitely not worth it!

The worst customer service I've ever experienced. I didn't receive my product, and the customer service team didn't refund me or resend the order. They asked for more money, and when I refused, they said they'd talk to their team and follow up. It's been a month now, and I've had no response. It's clear they're not interested in helping me. Be aware when dealing with this company.

They are responsive when you are trying to order. Afterwards when you want to return they go silent. I sent back over $300 of product and got an arbitrary refund of $92. I don't even know where they came up with that! They are hiding from me now. I'm upset because a lot of items in that box were unopened and I'm sure they are going to re-sell them and tried to steal my $$. I disputed it with the bank. You can do the same! Hopefully financial institutions will notice a trend of scamming and shut them down.

If possible I would give 0 star for the this sites. They neither sent the product, nor replied email, nor they return my money. They gave the phone number when called said you have to send email, and we do not entertain the US client. Yves is great product but do not purchase it from any US websites. So disappointed.

This used to be a very good company. Now it is a scam. They charged my credit card far over the amount of my order and there is no one to fix this. They no longer have a phone number and no one answers emails.

I placed an order June 28 online, my order got stuck with fedex somewhere. Send them an email on July 10th, and since then they have answered a very few times (they stopped 2 weeks ago with no more answers) and they still have not refunded me!!! I called customer service today and the guy told me they dont have any info about online orders, I need to keep sending emails!! Inbelieveble! I send an email every day... no responses for the past 2 weeks, no refunds, no order!

Don’t fall for their try it before you buy it deal. I tried it and was charged the try it plus plus the full price all on the same day.

Be careful ! once you register you phone number this will be shared among several customers sales who keep on sending text and force you to purchase their products. All products also not worth the cost at least in Indonesia, can get much better products from local companies with a very interesting cost. The issue anyway is the privacy also not sure who can be contacted to remove my HP number in Indonesia. Hopefully someone will contact me.