My dog won’t eat the pills
My dog won’t eat the pills. They do help her but sure is a challenge with taste.
By Sandra S.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,847 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 146 reviews with 3 stars · Clear filters
My dog won’t eat the pills. They do help her but sure is a challenge with taste.
By Sandra S.
It’s too bad they chose to not honor the discount tier many of us have enjoyed for a long time. At the new price point, I will shop around.
By CRose
I love the product and original owners' customer service. the new group, Vetnique, keeps pushing items unrelated to my dogs, and the schedule keeps changing. I also cannot transfer my current subscription of YuMove to the new site. Between 5 stars for the YuMove team and product and the one star that Vetnique is earning so far, it unfortunately rounds down. I also hope Vetnique isn't really jacking the price up 50% as it looks like for the subscription.
By Deb
Response from YuMOVE US· Aug 12, 2026
Thank you for taking the time to share your feedback. We're delighted to hear how much you value YuMOVE and the customer service you've received over the years. We're sorry to hear about the challenges you've experienced during the transition. A member of our team will be reaching out to you directly to assist you with the migration. We also appreciate your comments regarding communications and pricing, and we'll be sure to share them with the appropriate teams. Thank you for your patience and continued support of YuMOVE.
I have continued with the automatic order hesitantly. My dog still has lumps that I will be straight up, have not grown but they also have not shrank all the while gabby has been taking this product (almost 1 year). We have asked toe Vet about them and they have assured us that they are not of concern but of course will keep checking them on future visits. Just being honest with you!
By Larry A.
Response from YuMOVE US· Aug 7, 2026
Thank you for your review and for choosing our product. We truly appreciate your trust and continued support through our auto-ship program. We're grateful to have you and Gabby as part of our pack and look forward to serving you for years to come!
I find the website difficult to use to change parameters for subscriptions. Often you have to leave a message on the phone number you have for contacts.
By Linda S.
Response from YuMOVE US· Jul 28, 2026
Thank you for taking the time to share your experience. We understand how frustrating it can be when making subscription changes isn't as straightforward as it should be. We appreciate your feedback and are always looking for ways to make the process easier for our customers. Kind regards, Lily
I used to get emails letting me know my order was going to be shipped in advance of it actually being mailed. I travel and occasionally want to modify delivery dates, amounts and addresses. The last shipment went to my old address and the rep was gracious enough to replace it. I told her I didn't get advance notification and she advised me to check spam and let her know if I had received an email. I did as requested, no response and this delivery was the same. I got notified once the shipment was on it's way.
By Cathy B.
Response from YuMOVE US· Jun 29, 2026
Hi Cathy, thank you so much for your review and for letting us know of this! Kind regards, Dianivette
Shipping takes to long.
By Margaret M.
Response from YuMOVE US· Jun 29, 2026
Hi Margaret, thank you so much for your review! Orders take 5-7 business days to deliver via USPS. Kind regards, Dianivette
Would have liked a reminder that my auto ship was about to ship. I like knowing before I’m charged that the auto ship is coming up.
By customer
Response from YuMOVE US· Jun 17, 2026
Hi there, thanks for your review and we are sorry to hear this! On our end it shows that an email reminder was sent to you on June 11th, so I apologize if you did not receive this! I will forward this over to our IT team took into further. Kind regards, Dianivette