Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,847 reviews
YuMOVE USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 146 reviews with 3 stars · Clear filters
Order said it was waiting for pickup at the facility. I emailed customer service and said it would ship the day I emailed? My package showed up an hour later??
By Scott
Response from YuMOVE US· Jun 24, 2024
Hi Scott, thanks for your review. We are happy to hear that your package arrived and apologize if there was a mix-up on shipping information from the Customer Care Team. Kind regards, Holly
Don’t go in my account unless I order it return funds
By Sonya J.
Response from YuMOVE US· Apr 29, 2024
Hi Sonya, thank you for your review. After checking, I can see that you signed up to our auto ship service on February 24th with a timeline of every 2 months. A Customer Care team member will be in touch with you today to see if we can address your concerns. Kind regards, Holly
I like your Product But I have been giving it to 6 Dogs wish you had a large quantity with discount for large dog families
By Jeff K.
Response from YuMOVE US· Apr 23, 2024
Hi Jeff, thank you for your review. After checking, I can see that you are purchasing 2 bottles of the YuMOVE PLUS+ Extra Strength 60 counts but we do offer larger quantities like our 120 bottle or 240 count. A Customer Care team member will be in touch later today to let you know how you can save the most money! Kind regards, Dianivette
I placed my order over a week ago and just got confirmation yesterday that it has shipped. I didn’t realize this would take so long for initial shipment. Also, after further looking, it looks like for the first bit, my dog should be taking 2 to start. This isn’t very clear when making your first order and with how long this first order took to ship, I feel like I should already be placing my second order without having even received my first.
By Cass
Response from YuMOVE US· Apr 15, 2024
Hi Cassey, thank you for your review. We are so sorry about the delay of your shipment. Unfortunately we were out of stock on the YuMOVE Young dog 60 count and that is why your order took a little longer than usual. Our shipping timefames usually take 24-48 business hours to process and fulfill an order and from there it takes USPS 3-5 business days to deliver it. A Customer Care representative will be in touch later today to discuss the proper amount to give and answer any questions you may have! Kind regards, Dianivette
Made no noticeable difference
By Customer
Response from YuMOVE US· Mar 11, 2024
Hi Bryan, thank you for your review. We are sorry to hear that you have not seen a difference in your dog! A Customer Care Representative will be in touch later on to make sure the loading amount was given properly! Kind regards, Dianivette
Really saw no improvement. Took my dog to the vet and she said NuMove doesn’t have some essential ingredients for arthritis and stiffness. Used for three months
By Scott G.
Response from YuMOVE US· Feb 29, 2024
Hi Scott, thank you for your review and we're disappointed to hear that you don't believe you saw results with YuMOVE. A Pet Care Consultant will be in touch today to ensure you were able to give the product properly. Kind regards, Holly
I have a monthly prescription. My dog is doing very well in the product, but we ran out before the order was shipped. Had I realized this was going to happen, I would have called.
By Penny
Response from YuMOVE US· Feb 21, 2024
Hi Penny, thanks for your review. It's great news that your dog is doing so well on YuMOVE! I'm so sorry that you ran out of product. A member of our Customer Care Team will be in touch with you today to see if we can make an adjustment to your auto-ship timeline so that won't happen again moving forward. Kind regards, Holly
I request for one time the product Yumove. Join care for dogs, on January 22 was charge to my bank account a new order for 24 dollars.
By Alberto P.
Response from YuMOVE US· Feb 7, 2024
Hi Alberto, I can see that you started a subscription with us on November 22nd which is how you got a free bottle from us as gift and you also received 45% off your first purchase. I can see that your subscription was set to every 2 months and therefore processed again on January 22nd. A Pet Care Consultant will be in touch to make sure we get the proper information to cancel your subscription for you! Kind regards, Dianivette
