Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,847 reviews
YuMOVE USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 67 reviews with 2 stars · Clear filters
I don't understand the delay in shipping my order. Very little info is given.
By Sue S.
Response from YuMOVE US· Sep 18, 2023
Hi Sue, thank you for your review. I can see that your order is en route to you! A Pet Care Consultant will be in touch soon. Kind regards, Dianivette
I haven't gotten my order yet when I receive it I will leave a review.
By Andrea S.
Response from YuMOVE US· Aug 17, 2023
Hi Andrea, thanks for your review. This review request was sent to hear feedback on how your ordering process went. We will send another one regarding the product in 6 weeks once you have time to determine it's effects on your dog. Kind regards, Dianivette
My dog did not like eating the chewy bites that I had bought. I had reached out asking for possibility of samples of trying something different before buying another container that he might not eat. The customer service rep only explained differences of flavors but offered no solution or advice outside of the chews had different flavor and i should just try the other flavor. UPDATE: 7/28/23 Since posting yumove contacted me and made the situation right. They sent me a bottle of the tablets at no cost, and also followed up to make sure that it was going ok!
By Katie M.
Response from YuMOVE US· Jun 29, 2023
Hi Katie, thank you for your review and I'm sorry to hear you're disappointed with the service you received. To confirm, we do not offer sample packs for any products as we only have larger sizes of each item. That being said, if your dog doesn't like the taste of the product we will honor our 6 week money back guarantee and ensure that you get a refund on that order. A Pet Care Consultant will be in touch shortly! -Chelsea
Not very easy to change the Auto ship preferences.
By Toni L.
Response from YuMOVE US· Jun 22, 2023
Hi Toni, I am sorry to hear that you are having issues changing your auto ship preferences. A Pet Care Consultant will be in touch to make sure your auto ship is set up to your liking! Kind regards, Dianivette
I was offered a 20% off of my first purchase when I signed up for e-mail from YuMove. When I was in the checkout process, I entered my WOOF20 code as was emailed to me and I got an immediate message that this coupon would not work on my purchase. I
By Alicia W.
Response from YuMOVE US· Jun 13, 2023
Hi Alicia, thanks for your review and I'm happy to let you know the reason your 20% discount didn't work is because you received a 30% discount and a free loading dose with your subscription order. A Pet Care Consultant will reach out to you shortly and please let us know if we can be of further assistance. -Chelsea
I haven’t gotten what I ordered and haven’t been told when it might arrive.
By Garnet M.
Response from YuMOVE US· May 29, 2023
Hi Garnet, you should have received an email with an update on your order. A Pet Care Consultant will be in touch shortly to go over this! Kind regards, Dianivette
It was really a battle to try to order on my phone -- eventually I gave up when their system kept removing the supplement from my basket claiming it was "out of stock." Had to order on my desktop. (This is not a review of the product itself, just the ordering system which apparently lacks testing on mobile devices.)
By Jean M D.
Response from YuMOVE US· May 15, 2023
Hi Jean, we're sorry for this inconvenience. Our website is currently under construction and your experience has been noted. However, we are so excited for your dogs to start their journey on YuMOVE! Feel free to give us a call at (844)901-2099 with any questions! Kind regards, Dianivette
I have a black pug and I've been using this every day for a while now and, for my dog, it doesn't work.
By Patricia M.
Response from YuMOVE US· Apr 26, 2023
Hi Patricia, I am sorry to hear that you believe that the YuCALM did not work for your dog. A Pet Care Consultant has reached out to you! Kind regards, Dianivette
