Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,847 reviews
YuMOVE USSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At YuMOVE, we're on a mission to improve the well-being and quality of life of pets across the world. We understand that your furry companions are cherished members of your family, and their health and happiness matter deeply to you—and to us.For this reason, YuMOVE is dedicated to creating high-quality, science-backed products designed to support joint health in dogs and cats. Our team of experts works tirelessly to develop innovative solutions that help pets maintain their mobility, vitality, and zest for life.You can reach our helpful Pet Care Consultants at 844-901-2099 (M-F 9-5 EST) for questions regarding your order or our products. We're always happy to help!
YuMOVE US (yumove.com) has 2,847 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 133 reviews with 1 star · Clear filters
Selling stuff you can’t ship!
By Phillip H.
Response from YuMOVE US· Nov 28, 2022
Hi Phillip, thank you for your review. I can see that you ordered our YuMOVE Senior tablets and we do have these in stock, ready to ship out. A helpful Customer Care team member will reach out to you shortly to assist you with any questions you may have about your order. Kind regards, Chelsea
Still waiting for order!
By Vicky W.
Response from YuMOVE US· Nov 16, 2022
Hi Vicki, thank you for your review. You do not have an order pending with us as your latest attempt to purchase a sample has been automatically cancelled. Our Customer Care team will be reaching out to you shortly to assist you further. Kind regards, Chelsea
I tried to use the Winter2for1 discount but could not make the code go into the discount code box. I bought 3 at full price. Not happy.
By Sylvia L.
Response from YuMOVE US· Nov 15, 2022
Hi Sylvia, thank you for your review. Please check your voicemail and your email for responses from our Customer Care team regarding this matter. Kind regards, Chelsea
I never received my order. I paid $10 for a sample and never received it. This is a scam.
By Unhappy
Response from YuMOVE US· Sep 22, 2022
Hi Cris, thank you for your review. We're disappointed to see this review after we reached out to you regarding your order on July 21. The reason your order was cancelled and fully refunded was because you had 9 free trial packs in your cart along with the $10 sample. Your order was automatically cancelled and refunded through the system due to fraudulent behavior, and our Customer Care team reached out to you directly after this and sent you an invoice to complete your purchase for one $10 trial pack. To be clear, your card was refunded for your $10 purchase, and since you chose not to place another purchase with us you never received any product, as you did not end up paying for any. If you wanted to place a new purchase with us I would be happy to assist you, and I will send you another email shortly detailing the steps. Our desire truly is to help all dogs live a happier and healthier life, so if your dog is needing joint support we would love to help walk you through our ordering process, and assist you with getting your dog the product that could truly benefit them. Please keep an eye on your inbox for an email shortly. Kind regards, Chelsea
I keep emailing to say I believe I got the wrong product but nobody has yet to respond to me.
By Shannin R.
Response from YuMOVE US· Sep 19, 2022
Hi Shannin, thank you for your review and I'm sorry to hear you think we've missed the mark with our communication. I checked and can see that we responded to your Sep 9 query already and have received another query from you on Friday. If you have not seen our responses please double check your email or spam folders as sometimes things can get lost in there. Please also know our Customer Care team does not work weekends and we request that you allow a little time on Mondays for emails to be responded to. We're always happy to help! -Chelsea
I never received my order
By Lori G.
Response from YuMOVE US· Sep 19, 2022
Hi Lori, thank you for your review and I'm disappointed to hear that you haven't received your order. After checking the tracking number we provided you, I can see that FedEx has your order out for shipping. Please email us at [email protected] and we'll be happy to assist you further in this matter. -Chelsea
Under impression that this would be chews, not pills.... informed I had a subscription, which I didn't agree to...was trying to see if my dog benefitted what this so called chew....not interested with price or product....Sorry 😔
By Marita D.
Response from YuMOVE US· Sep 8, 2022
Hi Marita, thank you for your review and I'm sorry to hear that you're disappointed with the product you ordered. Our Customer Care team has emailed you back a reply and would love to work with you to get the product you're looking for. Kind regards, Chelsea
It probably is a good product but my lab got instant diarrhea. She is very sensitive to changes in her diet. Also our English Setter developed sores on his foot and tail that he won’t stop licking. May not be related to YuMove but I am afraid to restart it.
By KAD
Response from YuMOVE US· Sep 6, 2022
Hi Kim, thank you for your review and I'm sorry to hear that your dogs did not react well to YuMOVE. Please look for an email coming shortly as we would like to have more information about your experience. Kind regards, Chelsea
