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I recently purchased a 6550 laser engraver. When I called to address some setup issues, Jim and Nick were incredibly responsive and worked with me until everything was working as expected. Great customer service and great product!

Completely new to laser engraving and just got my 6550 last week and found I really needed the Z axis and a Drag Chain so I went to Yora Home and placed my order on Friday night. Sunday night around 8pm I received a call from the gentleman at Yora that was filling my order, sorry I don't remember his name, to let me know he was getting my order ready to ship and noticed the I had ordered a Drag Chain for a 65100 and he checked my records and saw that I had not ordered the expansion kit and this chain would not work on my unit. He said he was happy to change my order to the correct chain I needed and was happy to tell me it was $10 cheaper than the one I had ordered and he would credit me back the difference, which he did within 20 minutes. To have a company take such care with their customers and check their order records to ensure they are getting exactly what they need instead of just shipping a part is a breathe of fresh air. I was skeptical about ordering such an inexpensive laser and what kind quality and service I would receive, but not anymore. Thank you Yora and keep up the great service!

Was having trouble burning a logo into pine. It didn't take long and I was back at work.

I didn't get everything downloaded like I needed and Nick was patient and walked me thru process. He knew what I was talking about even when I didn't know how to explain it. Thanks alot.

We have had the laser going for about 5 days now and we like the LaserGRBL free program but you can't put any letters in it. We tried the LightBurn Software and like it better. We have got it to work well. We were on our third day of using the program and the file that we were burning usually took around 40 minutes to burn. We left the machine running and came back about 35 minutes later and the machine had stopped before it was finished. Now we cannot get lightburn to connect! I have tried two other USB cables to no avail. I tried removing the program and re-installing it and that did not work. When I check the concole it says waiting for connection. Powered down everything and waited 15 minutes. All the drivers are up to date. I did have an update on the light burn software and it ran for a day after that. The GRBL software still works but it also stopped for no reason and lost USB connection. Is the controller "Brain" going bad?? I emailed the support team and Jim answered me back within 1 day! He is sending a new main processing board. I'm sure this will fix the problem. A Great Team! Thank-you, Ted

JEREMY from support helped me with a situation I had. Was very professional and extremely knowledgeable in assisting me. I've had my 6550 for several months now (I'm a newbie) and just got the new "Z" attachment, two outstanding products. I'm very pleased and happy with all the support and products from Yora.

Nick did a awesome job training me tonight. Very helpful as I start this new journey. Thank you!!

I submitted some questions via email and got a call back from Nick in 30 minutes. While I am an experienced woodworker, the 3018 is a new tool for me. Nick spent about 20 minutes answering all my newbie questions. The information was very helpful and got me over some initial difficulties. Great customer service. Thanks