Yesoul FitnessReviews of yesoulfitness.com

I was having trouble mirroring my phone on the monitor. Support got back to me the same day, asked a couple questions and asked for a picture of my setup. We exchanged 2 e-mails and my issue was resolved! The rep explained everything in detail and included a quick video of how to do what they asked and literally seconds later, my monitor was mirroring my phone. Excellent support! Thank you.

Ignores their own return & refund policy. Stuck in a automated case loop that keeps asking me if i still need help, while the request is ignored: "We hope you're enjoying your Yesoul journey! 💪✨ It’s been over 12 hours since our last message, and we just wanted to check in — are you still needing help with your request (Return Policy - Anforderung der Rückgabe)? If you have any questions or need more support, simply reply to this email and we’ll be right here for you. 💬 If everything’s going smoothly, feel free to let us know, we’ll close the ticket, but you’re always welcome to reach out again anytime! 📬 Just a quick tip: If you’re waiting for our reply but haven’t seen it, please check your spam or junk folder, sometimes our messages end up there by mistake. Thanks again for being part of the Yesoul community, we’re always here to cheer you on! ❤️ Warm regards, Yesoul Customer Support Team"

Although the bike took longer than expected to get delivered, the customer service team were very helpful and kept me well informed. The bike was easy to assemble and great quality. Would highly recommend

After we opend the box and stared the assembly process we find out that the monitor was completely cracked I contacted customer service and they answered me right away on Saturday night And addressed the issue with a new screen I have not received anything yey but they said the new order its been placed

YESOUL support is one of the best customer service I have ever received. I had an issue with the monitor, emailed them, and here I am with a new monitor. Very caring about their customers and their product!

“I was honestly a bit scared to order this bike because I had seen so many negative reviews. But I’m so glad I gave it a chance! It arrived on time, was easy to assemble, and the quality really surprised me. It’s sturdy, smooth, and perfect for my daily indoor rides. I’m very happy with my purchase!”

Hard to reach anyone. I was researching work out bikes and their pop up. Loved how they looked. Now, trying to contact them to ask questions are nonexistent. I wrote them many times no response. Then , I pulled them up under reviews and I see tons of people with issues and the company ghosted them. And a red flag many influencers got them for free and say it good till they not getting paid. Next, it always $100 off nothing more ( scam) then, it is no 1800 number to call. And for $500 I need a toll free number or chat 💬 then only a email address. I have to sadly, pass on this bike and everything with this company base on the bad reviews. I definitely don’t want to be one of those disappointed customers.

Really happy with bike only first week their was a delay in delivery but they offered compensation and customer service has been top notch if live chat is out of hours I have had responses directly to my email in a promptly manner. Price point is just right, quality of frame and screen is fantastic. I'd recommend bike to anybody that peloton is a stretch in their budget.