Yesoul FitnessReviews of yesoulfitness.com

Ok. Received my bike. 3 days from china. Wow👍. So with a few parts not assembled to put together, and 40 mins later with easiesh instructions my bike was built. Have to say this Is gym quality. Love it. The screen is great and the sound is dam good. The connection to my phone is faultless. Up to now I’m really happy. If it changes I’ll let you know.x

This is a VERY good quality bike as is in no way ever would I say a more expensive bike could ever be justified. You do have to put the bike together but it’s super easy and took 2 of us about 45min to do so. The screen and speakers are great quality. I have chatted back and forth with customer service a few times and it’s take a couple of days for them to respond but they always do. From purchase to shipping it took about 2 weeks to arrive. I highly recommend Yesoul.

Formidable produit que ce vélo de spinning avec écran et enceinte avant et arrière reçu avec un peu de retard. Mais très bon Suivi par mail un code cadeau de quatre mois m’a été fourni pour le retard le vélo de très bonne qualité. Tout est positif. De mon côté. Bravo. Yesoul.

Great customer service all done my email and never once went over their guaranteed response time. 5*

I purchased the Yesoul G1M Max Bike in Feb 2026, and despite the slight delay in delivery after contacting customer services they updated and resolved the issue. Setting up the bike was easy and straightforward thanks to the clear instructions and QR video setup. Using the app, and "competing" with online customers in daily exercise routine has been great! The bike itself is solid/sturdy, and love the adjustable screen, speakers - plus it came complete with cables for casting from iPhone and iPad.

Customer service was to be the worst. I have emailed Yesoul 6 times and got no response. It makes sense why they don't have a phone number, because once they get your money they don't care about your problems with the bike.

The delivery was fast and swift, very easy bike to assemble and is a great product to use

I purchased this treadmill on January 28th and was excited to set it up but the experience has been extremely frustrating. The original shipment did not include the screws required to assemble the treadmill, making it unusable. After waiting nearly a week for a response, customer service requested multiple photos including the manual with specific sections circled and the product ID number. I provided everything requested. After additional delays, replacement parts were finally sent but they were for an outdated version and do not match my treadmill model. The treadmill remains unusable.I have reached out again requesting the correct updated screws and expedited shipping, but it has now been several days without a response. I am simply asking for the correct parts so I can assemble and use the product I paid for. I hope this can be resolved promptly. 03/15/26 Update: After going back and forth with multiple representatives and receiving false promises, the correct parts still have not been delivered. The inventory on their U.S. website does not reflect actual stock. It has been very difficult to get in contact with anyone, and there is no phone number available for customer support. I would avoid purchasing from this website. 04/09/26 It has now been over a week since my return was delivered and I am still being told the inspection may take 1–2 weeks, followed by an additional 5 business days for the refund. I requested for the inspection to be expedited due to the delay and was told the warehouse would be notified, but no updates were ever provided. Instead, my case was closed while I was still waiting, and I had to reopen it myself. At this point, I have requested either an immediate refund or a provisional credit. If this is not resolved promptly, I will be proceeding with a dispute through my bank.