Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
740 reviews
Yesoul FitnessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences.We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.
Yesoul Fitness (yesoulfitness.com) has 740 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
740 approved reviews, newest moderated first
Great indoor bike for the price. I found it easy to assemble and set up. Mirroring to my phone worked and I appreciate that you don't have to purchase a subscription to use it unless you want to. Good communication with customer service, they are quick to reply to any concerns. Overall very happy with it.
By Patricia T.
Great indoor bike for the price. The YESOUL T3S Plus is stable, well-built, and easy to adjust. It makes exercising at home much more convenient and enjoyable.
By William.E
Very fast delivery and easy set up. The bike is great so far and really affordable. Glad I made the purchase.
By Tamsyn B.
I ordered the G1M Plus bike and it arrived with peeling paint and rust on the frame and mold on some wooden packaging. Instead of taking responsibility for shipping a damaged product, Yesoul used deceptive tactics to fight my refunds. They subverted the PayPal dispute process by offering a refund only if I paid to ship a 90lb freight item back to them, and they are now actively fighting my credit card company to block a chargeback. Their customer service acts friendly initially but refuses to provide real solutions, even trying to get me to strip and mail back just the electronic parts. Check other online reviews—this is a documented pattern. Beware of this company’s predatory dispute tactics if your item arrives damaged. In response to Yesoul's reply that I simply pack and ship the product back to get my refund: Your solution fails to address the core problem. An ordinary consumer cannot repackage or transport a loose, 80-pound raw metal frame, which is part of a 90-pound multi-component shipment. Asking me to procure a custom freight box and handle the logistics for your factory defect is an impossible request designed to shift the burden onto the victim. Shifting the physical and financial burden back onto me as the customer has been your deliberate stall tactic from the very beginning—first with PayPal, and now with my credit card company. You refuse to provide a refund unless I ship it back but then don't make it possible for me to ship it. Because you shipped a heavily rusted, damaged item and refused to provide professional packing and freight extraction services at your own expense, and refuse to provide the refund without the item shipped back, this matter is now being formally handled through the Better Business Bureau (BBB) and Capital One's dispute department. I am seeking a full financial refund.
By Elizabeth S.
Response from Yesoul Fitness· May 27, 2026
Dear Customer, We’re sorry to hear that your experience did not meet your expectations and apologize for the inconvenience caused. After reviewing your case, our team previously provided both a compensation option and a return-and-refund solution for your consideration. As the proposed options were not accepted, we would again recommend returning the product using the prepaid return label provided by our support team. Once the returned package is received and processed, we will arrange a full refund accordingly. A dedicated support specialist will continue to follow up with you directly to help move this matter forward as smoothly as possible. Thank you for your patience and understanding. Kind regards, YESOUL Support Team
Have had the bike almost 4 months and we have gotten a lot of use out of it. Never owned one before but was attracted by the screen and the ability to use without a subscription. The app is very easy to use and the screen and speakers are decent quality. So far it has been an essential part of out workout routine. Would definitely recommend if you’re unsure if you would use a bike and don’t want to spend $1000+ on something similar. Shopping was fast and assembly is pretty easy, tools included.
By Eric S.
Initially was happy with the product but the more i used it I realised why it was so much cheaper then a peloton. Starts squeaking after being used continuously and has to be tightened after every ride, handle bars not secure at all, peddles squeaky. Customer service refuse to do anything without you sending them thousands of videos. Computer re sets itself if you stop briefly for a break so you loose all progress, again customer services unwilling to help or tell me how to change the settings they just want videos sending which is ridiculous. Wouldn’t buy again there’s a reason it’s so much cheaper than competitor models, it’s ok, but not great. They tell you the app is free but it’s not. You need a subscription to use this bikes screen otherwise you’re paying for it for nothing.
By d
Response from Yesoul Fitness· May 26, 2026
Dear Customer, Thank you for taking the time to share your experience and feedback with us. We’re sorry to hear about the frustration you’ve encountered during use. We would also like to clarify that the YESOUL app’s basic functions, as well as screen casting features, are available for free use. Certain premium classes and content within the app may require an optional subscription service. Regarding the issues you mentioned, our team would like the opportunity to review your case more carefully. A dedicated support specialist will continue to follow up with you directly to better understand the situation and assist you further. Thank you for your patience and understanding. Kind regards, YESOUL Support Team
Fantastic bike and looks amazing! Im 6'5 and 250lbs and I can still ride comfortably. Screen size is ideal and speakers work perfectly.
By Adam A.
Bike arrived on time, it's was relatively easy to put together (~1hr) however when I connected the power cable it became evident it was malfunctioning. I contacted customer service, anticipating a delayed response however, customer service team really quickly, give me some tips to troubleshoot and we determined a replacement was required. Customer service was brilliant very timely and honest with a delay to replacement parts. The new cable has arrived and we are now up and running. Thank you for great customer support and product!
By Mr M.
