YardzenReviews of yardzen.com

UPDATE: Management scheduled a call with us after it was determined by our YZ team that our project had missed every mark. They were understanding and accepted our criticism without much pushback. Their demeanor was appreciated. YardZen ultimately provided multiple refund options for our project, including a full refund. ********************************** Every deliverable we received from YardZen was horrible, amateur-level, and late. Rendered images appeared to be full of AI filler. Although you need to create several “chatty” videos of your house, it appears as if no human listened to a single comment. What was delivered was an eyesore. I wouldn’t wish their designs on my worst neighbors much less our own home. I trusted them, I believed other reviewers, and I believed in their 100% happiness guarantee. Don’t fall for that one! I asked for my money back inside of 30 days but was denied because they believe their designs are good enough to build on with revisions if I would give them more time. I would be tempted to give them more time but it took all 30 days just to get to this point. Yes, the promise to deliver your first design MUCH faster. They offer something amazing, quick, and affordable. It’s all smoke and marketing. Choose this company for your project if you like. You’ll likely lose 30 days or longer and be very disappointed. The worst part is we are so accommodating and they just can’t get themselves organized enough to execute on anything of substance.

I bought a whole yard package and used none of it. I had better luck with ChatGPT. It was easy to get started and get your images, videos and inspiration photos submitted. When had my initial call before I purchased I told them that the front porch design was the main reason I was getting a design. When I had questions about their porch design they told me to talk to my contractor and that those kind of structures weren't really their thing. If it had been they would have known that the project they presented with the porch they designed was going to be considerably out of budget from the porch alone. I re-designed something doable with ChatGPT. The measurements were not accurate in the front or back yard. My back yard is small and they created 3 levels that wouldn't even be feasible. I didn't get all the edits I asked after the first set of designs. Most of the contractors were from an hour away. The fuel fees and travel time alone would have increased the budget They people I interacted with were lovely, but I think overall using Yardzen was a waste of money.

We went through the entire process and didn't feel supported or heard at all for what we were going for. You are given 1x 30 minute call to talk through everything and they expect you to write down what design you want in words through their portal. It's as if you are designing your landscaping by yourself. All they provided was some renders and a very basic minimal plan drawing. I compared the plan with what others were provided and it has about half the information needed. I feel we didn't get what we needed. I came to them to get inspiration and new ideas and I saw very little creativity and even when I provided input, it was rarely followed. Not only that but it took 6 weeks from start to finish. One revision was included which was basically me correcting all the mistakes from the render after our first call. They are not in business to provide you with a beautiful design for your property, they are in business to sell you on products and connect with a contractor that they make commission off of. I'm extremely disappointed with the service and feel the value for money is just not there. I will look for someone who can come onsite and work with us face to face next time.

I had high hopes based on the reviews I saw (only on their website, I know red flag), so I went for it. I paid for a full yard design job. While I am a designer, I don't know anything about yards and plants, so I gave them my thoughts up front. Even gave them an AutoCAD drawing with dimensions and my ideas to get the ball rolling. All I needed was for them to fill in the gaps and make my space beautiful. In only a week on so they had the design done, so I was pleasantly surprised. Yet there was a lot that they forgot to put in, or just ignored my ideas that I wanted incorporated. So I saw a button to push to (for a $100) you could have a call with the design team. Although I didn't feel like I should pay additionally for their error, but I did it anyways because I wanted to get this design finalized and I thought talking to a person live should remedy the situation. Once again, the design was ready and again things still weren't done right. I then paid again (about $300) for a revision and another meeting with a design consultant. Don't get me wrong the design consultant seemed to understand what I was saying and took notes along the way, but yet again the revised design wasn't reflecting what I asked for. I'm not sure if it's just a breakdown in communication, from the person I talked to then describing changes to the actual person applying the changes to the drawings or a misunderstanding on the designer's side, or maybe they don't have a quality department making sure all changes asked for are properly applied, but I was disappointed at this point. Ultimately, we went through multiple revisions, and I'm still not satisfied with the results. I almost felt at times that maybe they do this on purpose to be able to charge extra for multiple revisions. In any case, lesson learned.