their return policy is really bad
their customer service is really bad. their return policy is really bad also. There are many options for asian food / snacks. AVOID yamibuy.
By Eva G.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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526 reviews
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The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. We’re bringing the world closer for everyone to experience and enjoy by making authentic Asian groceries and goods easily accessible to all of North America.
Yami 亚米 (yamibuy.com) has 526 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
526 approved reviews, newest moderated first
their customer service is really bad. their return policy is really bad also. There are many options for asian food / snacks. AVOID yamibuy.
By Eva G.
I received melted discolored chocolate pistachios from Japan and they only refunded me for 2 of the 7 packages with a coupon for future purchase that I will never use. Poor quality and customer service
By CWong
Purchased a BA Pola day selector. Received a fake one. Since I have been using this product for 4 years, i know how the smell and consistency of the cream is. The customer service insisted on it's authentic and how it's very a trusted merchant. All I know is that what I receive ain't a real one. Not even close. After going back and forth, the agent said that I can return it if it's unopened and unsed. How would I be able to tell if it's a fake product if I didn't open it?! What a bunch of BS
By rayray W.
They do not have free return policy. Be careful. They will ask you a reason for return and ask you to pay for the shipping fee. Ver unpleasant experience.
By Jeffrina J.
ordered from Yami Buy 4 times and have only had positive experiences. Fast shipping and great quality products.
By Becca S.
They sell customer information to scam companies
By Anastasia
Have to be very careful on what you are purchasing. No way to return. Give zero "0" for customer service.
By Michelle
Excellent variety of Japanese and Korean goods. Great service when needed. Highly recommended.
By Joon U.