Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
447 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are a boutique tour operator specializing in upmarket tours and travel services in Cuba, Egypt, Greece, Israel, Jordan, Morocco, Oman, Turkey, Bahrain and the UAE.
Ya'lla Tours USA (yallatours.com) has 447 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
447 approved reviews, newest moderated first
Our tour guide, Jacob was AWESOME and the days were packed with exciting, fun, spiritual sights! Loved every minute of it.
By Lisa
Response from Ya'lla Tours USA· Mar 27, 2018
Thank you for taking the time to share your experience with Ya'lla Tours, Lisa!
Very pleasantly surprised by the top of the line service received by Ya’lla Tours here in the US and in Israel. Our guide Zvica and driver David could have not been any better. Hotel accommodations, meals and transportation - excellent! Thank you for making this journey one of my best!
By Connie & M.
Response from Ya'lla Tours USA· Mar 27, 2018
Thank you! We strive for excellence and are so pleased this was your experience.
Tour was well coordinated, tour guides and hotels were top notch. Itinerary included many event/ places I had hoped to see on this tour. Great value, I was very pleased with this tour.
By Nancy
Response from Ya'lla Tours USA· Mar 27, 2018
Thanks for letting us know, Nancy! We really appreciate it.
We had a wonderful time and the guide/drivers were great!
By Wendy & A.
Response from Ya'lla Tours USA· Mar 27, 2018
Thank you for taking the time to review your trip! Your comments mean a lot.
No words in the English language to describe what an amazing trip I had! Ya'alla tours took care of everything and not for a moment was wasted not knowing where to go, or what to expect. The tour guide was amazing and she knew not only history of the places we visited in the Holy Land, but also the Bible! She was witty, funny, respectful, caring and so smart. I also like that Ya'alla always responded in very good time with any issues and very respectful in all aspects which is important when trusting in someone for an international trip and expensive one. Thank you from the bottom of my heart for making this a pleasant and smooth trip! I'd recommend Ya'alla to anyone and already have!
By Casey
Response from Ya'lla Tours USA· Mar 27, 2018
Thank you, Casey! Your positive experience means everything to us. And, thank you for recommending Ya'lla Tours!
Enjoyed the tour and would have liked to have more time at some of the sights. Often seemed rushed in order to get everything in.
By Sylvia
Response from Ya'lla Tours USA· Mar 27, 2018
Thank you, Sylvia! You were indeed on a busy tour. In large groups, many want to see as much as possible, others prefer a slower pace. We try to strike a balance.
We just got back from a 10 day trip to Israel, life changing. Don’t even think about go with anyone else, they are over the top GREAT!!
By Richard & T.
Response from Ya'lla Tours USA· Mar 27, 2018
Thank you! We're so pleased you had a great, life-changing experience. This is our goal.
While the tour was most efficiently managed by the tour guides, too many sites were crammed into the dates. It felt like we were being hearded like cattle from one location to the next and rarely able to truly enjoy the sites, reflect, or photograph points of interest. A minimum of 15-20 minutes should have been allowed for tourist to visit points of interest to them when taken to sites rather tha listening to the tour guide’s lectures and then being hearded to the next site. Some older people were totally exhausted by the third day. People who may have veared from the group got left and on one occasion a family group had to catch a taxi because one of the family members had to use the restroom and was left by the tour bus. Everyone who goes on such group tours should make sure the tour guide gives them his or her cell phone number and the guide should have each tourist cell phone number just in case someone is not with the group when departing from sites. Also, more time is needed for restroom breaks. A bus with a lavatory on it would be highly recommended and desirable. Otherwise, job well done.
By Gary & E.
Response from Ya'lla Tours USA· Mar 27, 2018
Dear Gary and Evangeline, Thank you for your comments and suggestions. We sincerely value your input. Your program was very full, no doubt about it. In large groups, it's difficult to satisfy all participants when it comes to pace. We find that many group travelers want to see as much as possible, with the expectation that they may not have the opportunity to return. Ultimately, it's up to the tour leader to decide which and how many sites to include. If people were left behind at sites, this is a problem. It's our responsibility to keep track of all of our travelers. In the case of the family you mentioned, it's our understanding that they intentionally left the group because a member of the family was ill. Nevertheless, it's a good idea for all travelers to have the mobile phone number of their guide. We will have them distribute their cards to travelers in future. We do include local contact numbers in each passenger's travel documents, but that doesn't include the guide's number because sometimes the guide assignment will change at the last minute. There are no tour buses in Israel with lavatories because the distances between sites or possible restroom stops are short. Guides and drivers should always make it clear to their passengers the amount of time between one scheduled stop and the next. They should also make it clear that unscheduled stops are possible, when necessary.
