XYON HealthReviews of xyonhealth.com

Response from XYON Health· Oct 7, 2026

Hi Ethan, Thank you for sharing your feedback. We understand how important it is to feel supported and have your concerns addressed. Please reach out to us at [email protected] so we can better understand what happened, review your product concerns, and help follow up with your physician on any outstanding questions. Our team would be happy to assist.

Response from XYON Health· Oct 7, 2026

Hi Nahom, Thank you for letting us know. We’d be happy to take a closer look at the texture you described and review it with the pharmacy. Please reach out to us at [email protected] and, if possible, include a photo of the gel and the bottle’s label. This will help us better understand what you’re noticing and guide you on next steps.

Response from XYON Health· Oct 7, 2026

Hi Sebghatullah, We’re sorry this experience has been frustrating. Due to the nature of prescription medications, our policy does not allow refunds or returns. You can cancel your subscription plan at any time to prevent future refills, though charges still apply to prescriptions already filled. You can find more information in our [Terms of Use](https://www.xyonhealth.com/terms-use/). Our team has since been in touch with you. Please check Kriz’s email from October 2nd for the latest update on your case. If you have any remaining questions, reply directly and we’ll be happy to help.

Response from XYON Health· Oct 7, 2026

Hi Ben, Thank you for taking the time to share such detailed feedback. We're sorry you didn't feel supported. Your consultation doesn't end once the assessment is submitted. Your specialist physician remains available through your consultation portal. You can ask them anything about your treatment, why this formulation was chosen for you, what to expect, and how you're progressing. While live consultations aren't always available, you can also ask your physician to schedule a time to talk, depending on their availability. Please reach out to us at [email protected] so our CX team can bring these concerns together, help with application tips, and coordinate follow-up with your physician. If accessing the portal or connecting with them has been difficult, we’re happy to help with that too.

Response from XYON Health· Jul 20, 2026

Hi Robert, We're sorry to hear you're experiencing side effects. Your health and safety are very important to us, and we take concerns like yours seriously. As with any medication, some patients do experience side effects, some of which can be serious. Please stop using your medication until you can speak with your prescribing physician, who can guide you on next steps through your XYON consultation portal. If your symptoms are serious, please seek immediate medical attention from a licensed professional in your area. If this is a medical emergency, call 911 or go to the nearest emergency room. Patients and physicians can also voluntarily report side effects through MedWatch (US) or MedEffect (Canada). If you need further assistance, please contact us at [email protected].

Response from XYON Health· Jul 9, 2026

Hi Jack, we’re sorry the bottle’s fill level caused concern. The bottle’s capacity can be larger than the amount dispensed, which can make it appear partially empty even when it contains the correct quantity. We can see our team previously followed up with you by email about this. We’ll also review your feedback internally to see how we can make the expected fill level clearer for future orders. If you still have any questions or would like us to take another look, please write to us at [email protected]. We’d be happy to help.

Response from XYON Health· Jun 4, 2026

Hi Honest, we’re sorry you had to follow up several times to understand what was holding up your order. A valid prescription is needed before the pharmacy can dispense a refill, but we appreciate that you were looking for clearer updates and more direct support. We’ll share your feedback internally to improve communication around renewals. If you still need assistance or have any outstanding questions, our CX team would be happy to help at [email protected].

Response from XYON Health· Jun 4, 2026

Hi, thank you for sharing your experience. We’re sorry to hear about the concerns you’ve described. The medications offered through XYON are prescribed for hair loss. We do not provide hair transplants or surgical procedures. We haven’t been able to locate a purchase associated with the email address linked to your review. Please contact us at [email protected] with your order number or the email address used for your purchase so we can look into the products and survey offer you mentioned in more detail.