xCloudReviews of xcloud.host

Response from xCloud· Sep 26, 2026

Thank you for the great feedback! We’re glad our team could get to the root cause and help resolve the issue. We really appreciate you recognizing the team’s effort and transparency!

Response from xCloud· Sep 26, 2026

Thank you for the kind review! We’re glad you’re enjoying the software and our support. We really appreciate your feedback!

Response from xCloud· Sep 26, 2026

Thank you for the great feedback! We’re glad to hear you’ve seen the platform and dashboard continue to improve. We really appreciate your continued trust in xCloud!

Response from xCloud· Sep 10, 2026

Thank you so much for the wonderful feedback! We’re really glad to hear that our support team was able to make things easier and guide you through everything patiently. We truly appreciate your recommendation and are always happy to help whenever you need us!

Response from xCloud· Sep 10, 2026

Thank you so much for the kind words! We’re thrilled to hear that you’re happy with both xCloud’s services and support. We truly appreciate your trust and support!

Response from xCloud· Sep 10, 2026

Thank you for the fantastic feedback! We’re so glad xCloud is making it much easier to manage your servers and that you’ve had a great experience with our support team. We really appreciate your recommendation and your continued trust in xCloud!

Response from xCloud· Sep 8, 2026

Hi Paolo, We are truly sorry for the loss of your websites and the weeks of work affected. We fully understand why you are upset, especially with one of the sites being prepared for launch. To clarify what happened, the infrastructure provider confirmed that the physical host suffered a hard drive failure. We urgently escalated the case and pushed for every possible recovery option, but they ultimately confirmed that the data could not be recovered. xCloud does provide automated server backup options, but backups were not enabled for this server during deployment from your side, and no separate snapshots were available. Without an independent backup copy, recovery from this type of physical disk failure was unfortunately impossible. This is an extremely rare incident and the first complete data-loss event of this kind we have encountered in our years of operation. We have formally escalated the incident with our infrastructure provider and requested a complete root cause analysis, incident timeline, explanation of the delayed response, and details of the recovery attempts. We are also reviewing how backup status and related risks are communicated to customers. As compensation, we have provided a refund equivalent to two months of payments. We understand that financial compensation cannot restore the lost work, but we wanted to take responsibility and provide some immediate support. We would like to speak with you directly, review the impact, and discuss an appropriate resolution. Please reply to your existing support ticket so that our senior team can follow up with you personally. xCloud Team

Response from xCloud· Sep 10, 2026

Thank you so much for the great feedback! We’re really happy to hear that xCloud has made your move to VPS hosting easier and smoother. We truly appreciate your continued trust in xCloud and your recommendation!