Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
396 reviews
xCloudSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
xCloud is an all-in-one server management and control panel that was created to make it easy to set up, deploy, and manage WordPress websites. With xCloud servers, you can easily improve the performance and security of your website. There is no hidden charge in xCloud, since xCloud offers a transparent hosting solution. Whether you're a personal user with 1GB of RAM or a high-performance user with 32GB of RAM, xCloud's managed servers can meet all of your needs. Our user-friendly approach makes server management simple, allowing you to focus on your website rather than the complexity of hosting. xCloud streamlines the difficult steps required to set up and host WordPress sites with only a few clicks from the dashboard. From server configuration to WordPress installation, SSL certificate setup, server monitoring, plugin updates, and more, we've got you covered with advanced capabilities that no one else offers.With all of the hosting options available on the market, it was never easy to maintain multiple websites simultaneously. But not anymore. xCloud makes it simple to manage many sites. You may monitor and control them all from a single server while improving performance.xCloud is dedicated to simplifying WordPress hosting and management by providing a flexible solution that improves efficiency. By handling infrastructure, we allow developers and agencies to focus on creating amazing websites.
xCloud (xcloud.host) has 396 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
396 approved reviews, newest moderated first
I’ve been incredibly impressed with the xCloud support team. They are patient and clearly care about the success of their users.
By Mordecai B.
Response from xCloud· Jan 25, 2026
Thank you for your kind words! We’re glad to hear that our support team has been helpful and that you’re happy with xCloud. We truly appreciate your feedback!
I encountered an issue with my site and contacted their support team. They resolved the problem quickly and effectively. Excellent service and support.
By Rio G.
Response from xCloud· Jan 25, 2026
Thank you for your feedback! We’re glad we could resolve your issue quickly and that you’re happy with our service and support. We really appreciate you sharing your experience!
***BEWARE*** Steer clear. This ***xcloud*** is a scammer, especially with their “try before you buy” offer. They ask you to add your debit/credit card to use the plan, and it seems okay at first. But if you’re not satisfied and want to move on—surprise, surprise—you can’t even remove your own debit/credit card. Worse, you can’t delete your account either. There is no warning about this. ***BEWARE***
By Alex
Response from xCloud· Dec 30, 2025
Hi there, thanks for sharing your feedback. We’re really sorry to hear about your frustration, and we’d like to clarify a few important points to avoid any misunderstanding. xCloud follows a prepaid billing model, which means an active payment method is required while using any paid or trial features of the platform. This is clearly mentioned in our Terms and Conditions and is in place to prevent misuse of server resources during the “try before you buy” period. That said, you are absolutely not locked in. If you decide xCloud isn’t the right fit: You can move your account to the Free plan Your payment method can then be removed Your account can also be deleted upon request All of this can be done very easily by contacting our team via 24/7 live chat or by creating a support ticket from your account. Our support team handles these requests regularly and is always happy to help. We genuinely wish you had reached out to our support first so we could assist you immediately, rather than seeing your experience end with a negative review. We’re still here and more than willing to help resolve this properly if you contact us. Thank you for your time, and we hope you’ll give us the opportunity to assist you directly.
Update: In their reply, they claimed to have offered to meet with me on a call. This wasn't provided until after I left my review - not before. Abysmal support. It takes days, sometimes weeks, to get support. Often, people disappear during a support chat, and someone else pops in later and has no idea what's going on. They don't seem to address the issues, and sometimes their response is nonsense or unrelated to the problem. I've been testing them out for a few weeks, and this has been consistent. None of my support issues have actually been resolved. I've encountered multiple issues with their one-click apps. It's easier and more reliable just to set up your DO droplet and install everything yourself. I'm not really sure what the point of xCloud is other than to install your security update and send you a reboot email. Very disappointed. I thought this would be a significant time-saving venture, but there's no use. I gave them an opportunity, even told them I'm testing things out to see if it's worth growing my agency with them, and it's been bottom-of-the-barrel 100% of the time. I hate to be so critical, but this is a warning - this is not a production-ready environment. Be careful!
By Lu
Response from xCloud· Dec 29, 2025
Hello Luther, Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to hear about your experience and understand how frustrating this must have been, especially when you were evaluating xCloud for agency use. Regarding support, for longer or more complex issues we strongly recommend using support tickets. Tickets help us keep full context, avoid handovers, and make sure nothing gets missed, which can sometimes happen in live chat. That said, if your experience felt slow or disorganized, that’s on us and we apologize for the inconvenience. About one-click apps: xCloud is a server management panel that helps deploy and manage third-party applications on your own servers. These apps are not built or owned by us, and their behavior or resource usage depends on the app itself and the server resources available. We understand that from a user’s perspective this distinction isn’t always obvious, and we should have communicated this more clearly. We also want to mention that we offered to jump on a meeting with you to go through the issues directly, clear up any confusion, and work toward a resolution. We genuinely try to resolve problems collaboratively whenever possible. We’re sorry that your issues were not resolved to your satisfaction. We are actively working on improving our support processes, documentation, and overall experience, and we will continue to work on making this better. Thank you again for the honest feedback.
I've been using their admin panel for over a year with all my sites - and it's a pleasure! Excellent service, constant improvements and developments. They also listen to suggestions and improve the interface.
By Yuval G.
xCloud provides a strong, dependable service, but their support team is what truly elevates the experience. The responsiveness, clarity, and professionalism of their support is genuinely top-tier. “Sublime” is the best word to describe it — fast responses, real solutions, and a team that clearly cares about their customers’ success. Highly recommended for anyone who values quality and reliable services backed by exceptional human support.
By SJ
Response from xCloud· Dec 24, 2025
Thank you so much for your kind words! It truly means a lot to hear that our support has made a positive impact on your experience. Our team always strives to provide fast, clear, and helpful solutions, so it’s wonderful to know it’s appreciated. We’re thrilled to have you with us and look forward to continuing to support your projects. Thanks again for recommending xCloud!
I migrated to xCloud from Cloudways a few months ago and I've never looked back. It seems that every option and feature I had originally chosen Cloudways for exists on xCloud, many of them implemented in a better fashion, along with a whole bunch of options that don't exist on Cloudways WordPress hosting, including both local AND remote backups, theme and plugin management, full integration with Cloudflare (instead of needing to use an alternate hosting setup, in terms of how Cloudways works with Cloudflare), and the ability to contract with the hosting provider directly instead of through Cloudways. This allowed me to use Hetzner servers, AND lower my monthly cost by ~$40 while getting better performance than I had on Cloudways. The support has been excellent, and all my support tickets are gathered in a portal for reference. I can't say enough good things about xCloud, and I can't wait for Docker support, which is coming very soon. I would say, if you are considering using Cloudways, or if you already are, you should really take a good hard look at xCloud.
By Gil P.
Response from xCloud· Dec 24, 2025
Thank you so much for sharing your experience! We’re thrilled to hear that your migration from Cloudways has been smooth and that you’re enjoying the features and performance xCloud provides. It’s great to know that our local and remote backups, Cloudflare integration, and direct server options have made a difference for you, and that our support portal is helping keep everything organized. We’re also excited to bring Docker support soon! We really appreciate your kind words and recommendation and look forward to continuing to support you and your projects.
Couldn't be happier with xCloud! For the most part it just works, but when you have questions support is quick to help and very knowledgeable. There's pretty good documentation and they seem to support all the things you could wish for.
By Christian M.
Response from xCloud· Dec 24, 2025
Thank you for the kind words! We’re so glad to hear that xCloud is working well for you and that our support team has been helpful when needed. It’s great to know you find our documentation useful too. We really appreciate your feedback and look forward to continuing to support you and your projects!
