Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
304 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Because we care! Our primary goal is to serve you, individually, one customer at a time, with exceptional product knowledge, outstanding service, and a diverse collection of high quality drum and percussion instruments. Every one of our customers has very specific requirements, and we pay close attention to meet and exceed them. Package all of this up with the best web shopping experience that assists you at every step to find exactly what you're looking for as quickly and efficiently as possible, and that's what we deliver.
X8drums (x8drums.com) has 304 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
304 approved reviews, newest moderated first
Had a great customer service, professional and fast information upon request. Awaiting my djembe Rasta bag in the mail. I was satisfied with their customer service and the professionalism of their representative.
By Lisa A.
this is simply an excellent tool, great leverage for tuff calfskin builds and it wont damage your rope! Do watch the instructional video On youtube!
By Marta
X8 has organized its many products well so they are easy to find. In the past I had some trouble with checkout (and particularly with Google Chrome), but these problems seem to have been solved. I still, however, find the checkout page a little busy, and the "Contact" floating button at the bottom is annoying. I forgot my password and requested a new one. I believe it is a mistake to allow me to type in my email address; passwords should only be sent to the email of record. Allowing this permits a hacker who knows or guesses a user id to enter his/her email and get a new password sent to his email, not to the account holder's. This is a security flaw that should be corrected.
By Michael
Bought a couple of Djembe's and they are excellent quality. The service was great!!!
By Tom L.
I really can't wait to receive my didgeridoo and I think I paid a great price for it. What sucked was dealing with the UPS website. They asked for an electronic signature before they could ship my product. I made an account, couldn't really navigate the site well or understand why they needed that. I never did any electronic signing but it says I should expect my deliver on Monday...so I hope it is on it's way..
By David
Response from X8drums· Nov 10, 2014
Hi David, Sorry about that frustration with the UPS website and electronic signing. I do hope that you're enjoying your new didgeridoo. We love hearing back from our didgeridoo customers! Awesome instrument. Best, -mark
I ordered a Djembe drum. I was able to find what I wanted very quickly. It is a user friendly website with easy navigation. Has video samples of different experts playing the drums. Received the drum in good shape.Took a little longer than I thought for the delivery.. It is in great shape.. Saw some YouTube videos of lessons and started playing now..
By Victor
thanks to kristin of x8 drums, i am the happy owner and enjoyer of my very own kalimba! the sounds of a kalimba are beautiful and mesmerizing. anyone can produce some lovely tones on one - i find playing it very therapeutic. true, it's challenging to tune a kalimba the first time; but it only needs to be tuned once, and if you can't do it yourself, you can most likely find someone to help you. i had a little trouble getting the kalimba i wanted at first, but the x8 drums team was very responsive. i sent an email and got immediate assistance - kristin was very helpful and even sent me a lovely followup snail mail note. thank you, kristin! alicia m.
By Alicia
Response from X8drums· Oct 10, 2014
Hi Alicia, thank you so much for your feedback. I certainly understand your perspective and would be happy to offer you the alternate kalimba for the same price and we'll get it out to you right away. I am contacting you directly now to confirm the change. As an organization we have been implementing live stock status on the product pages of the website. Once we get 100% coverage situations such as yours will be eliminated. We expect this to be complete in about a week. Thanks again - customers like you help to make us strive to be better every single day. Kristin
I do not like having to scroll all the way up to the top edge of the home page to get to what I want when shopping!! (E.E.) Try hand percussion and then try and see if you can go all the way down to 'Tambourines'. I have to scroll the page all the up just to try and reach it? I liked the large pictures of the items, rather the slightly magnified version. Everything looks brighter, modern, and easier to use except my complaint. Good job x8, keep the good deals up, and your ability to have at least the items in stock, beats the competition,(E.E. lonestar Percussion). Thank for your time and efforts, Martin Belieff.
By Martin B.
