Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
X-SenseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
quick and professional response
By Tommy D.
Response from X-Sense· Sep 2, 2024
Dear Tommy, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. Thank you so much for your support. X-Sense Support Team
Très bon matériel facile à installer et configurer . Excellent service après-vente, très réactif et à l’écoute.
By Serge
Response from X-Sense· Aug 29, 2024
Cher Serge, Merci de nous avoir laissé un si bon avis. Nous sommes ravis que vous ayez apprécié votre expérience avec nous. N'hésitez pas à nous contacter si vous avez d'autres besoins. Équipe d'assistance X-Sense
I just wanted to praise the excellent Customer Service in replacing my defective Smoke Detector / CO Detector. They were prompt in their response and followed through with the return process. I have replaced the old unit with the new one and everything is working appropriately now.
By Lora M.
Response from X-Sense· Aug 29, 2024
Dear Lora, Thank you so much for your kind feedback. It is our pleasure to offer service to you. Please feel free to contact us if you have any problems. Have a nice day! X-Sense Support Team
Suite à un défaut ou panne ? d'un détecteur de fumée et après avoir plusieurs conseils pour dépanner, sans y parvenir, X-Sense n'a pas hésité à m'en envoyer un autre. En suivant les recommandations, j'ai pus installer mon nouvel appareil et celui ci fonctionne parfaitement, très content du service clientèle
By Marcel D.
Response from X-Sense· Aug 20, 2024
Cher Marcel, Merci de nous avoir laissé un si bon avis. Nous sommes ravis que vous ayez apprécié votre expérience avec nous. Équipe d'assistance X-Sense
The products are junk and the customer service is ridiculous. People who you can barely understand that just make you jump through hoops to get nowhere
By Ken
Response from X-Sense· Aug 9, 2024
Dear Ken, Thank you for your feedback. We are sorry that our products and services did not meet your satisfaction. Could you please inform us of your order information or contact us via [email protected]? Please rest assured that we will provide you with a satisfactory solution. Hope to hear from you soon. X-Sense Support Team
X-Sense provides great responsive customer service. They respond quickly and are always willing to help.
By User
Response from X-Sense· Aug 7, 2024
Dear Customer, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. Thank you so much for your support. X-Sense Support Team
Blos nicht kaufen.. wenn was ist .. Mails werden nicht beantwortet . Ein Kontakt ist nicht möglich .. Geld verbrennen geht echt schneller ...
By Joachim H.
Détecteur de fumée X-SENSE. Pile non remplaçable. Durée de garantie 10 ans. En fait, 2 des trois blocs installés n'ont pas durées plus de 4 ans. Je pense que l'une des raisons est le temps qui sépare fabrication et achat du client. Je rappelle qu'il s'agit d'un produit importé de Chine.
By MimiBZH
