Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
X-SenseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
544 approved reviews, newest moderated first
Sehr guter, netzer Service durch Ling bei schnellem Ersatz eines Rauchmelders.
By Alex
Response from X-Sense· Jun 15, 2026
Lieber Alex, Vielen Dank für Ihr tolles Feedback! Wir freuen uns, dass Ling Ihnen schnell weiterhelfen konnte und Sie mit dem Austausch Ihres Rauchmelders zufrieden sind. Ihr Vertrauen und Ihre Unterstützung bedeuten uns sehr viel. Viele Grüße Ihr X-Sense Team
I am delighted by the excellent customer service. In my past role as Director of Service Operations I know a great customer experience and this is at the top of the list. I had a question about one of my devices and sent a detailed explanation. The service agent, Ling, wrote a very complete explanation. When I responded, I got another long, complete explanation that acknowledged the detail that I'd included, and built on our previous conversation. This is great customer service to me and am very pleased with Ling's efforts to answer and provide guidance.
By Pete V.
Response from X-Sense· Jun 29, 2026
Dear Pete, Thank you so much for your thoughtful and detailed review! It means a great deal to us to receive such positive feedback, especially from someone with extensive experience in service operations. We're delighted to hear that Ling was able to provide the attentive support. We look forward to continuing to provide you with the high level of service you expect. Best regards, X-Sense Team
We've had our X-sense mailbox alarm for almost 2 years now & it started to have intermittent false alarms. We reached out to X-sense & they responded quickly with a reset to try. It worked for a while, then the issue returned. I reached back out to them & Ling sent a new alarm the same day. Their customer service, Cora & Ling were both quick to respond & very helpful! I highly recommend X-sense!
By Lyn
Response from X-Sense· Jun 15, 2026
Dear Lyn, Thank you so much for your wonderful review and recommendation! We're sorry to hear that your mailbox alarm started experiencing intermittent false alarms, but we're glad that our team was able to assist you throughout the process. If you ever need any assistance in the future, please don't hesitate to reach out—we're always here to help. Thank you again for choosing X-Sense! Best regards, The X-Sense Team
Super schnelle Lieferung. Schnelle Hilfe bei Problemen. Netter Kundenservice. Top Rauchmelder, einfache Installation.
By Melanie H.
Response from X-Sense· Jun 15, 2026
Liebe Melanie Hemberger, Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie mit der schnellen Lieferung, unserem Support und der einfachen Installation zufrieden sind. Vielen Dank, dass Sie sich für X-Sense entschieden haben. Bleiben Sie sicher und alles Gute! Ihr X-Sense Team
Very helpful and resolved issue efficiently
By Blaire J.
Response from X-Sense· Jun 11, 2026
Dear Blaire, Thank you for your feedback! We're glad to hear that our team was able to assist you and resolve the issue efficiently. Providing prompt and helpful support is always our priority. We truly appreciate your support and look forward to serving you again in the future. X-Sense Team
Judy on customer service was exceptional in helping me understand and resolve my issues. The product also works great!
By Alex Harley H.
Response from X-Sense· Jun 11, 2026
Dear Alex, Thank you for taking the time to share your experience! We're so pleased to hear that Judy provided exceptional support and helped resolve your issues. We'll be sure to pass along your kind recognition to her. It's also wonderful to know that the product is working great for you. Thank you for choosing X-Sense! X-Sense Team
Societé Très serieuse et SAV au Top , mon detecteur etait en panne et j'ai reçu un autre modèle tout neuf. Au Top !
By Diablos
Response from X-Sense· Jun 9, 2026
Cher Diablos, Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que notre service après-vente a pu résoudre rapidement votre problème et que vous êtes satisfait du remplacement de votre détecteur. Votre confiance et votre satisfaction sont très importantes pour nous. Merci d'avoir choisi X-Sense ! Bien cordialement, L'équipe X-Sense
I purchased the AS08 security system.The product seems well made and sturdy, easy to install and configure. I had an issue with the wrong adaptor supplied ( they sent an EU type rather than a UK/Ireland 3 Pin type) Customer services were prompt in their reply and although they could not supply the UK style they did offer compensation that enabled me to purchase a suitable one.
By Al
Response from X-Sense· Jun 8, 2026
Dear Customer, Thank you for your thoughtful review! We're pleased to hear that you're happy with the quality and ease of installation of your AS08 Security System. We apologize again for the mix-up with the power adapter. If you ever need any assistance in the future, please don't hesitate to contact us. Thank you for choosing X-Sense! X-Sense Team
