X-SenseReviews of x-sense.com

1209 Orange St, Wilmington, DE, Delaware

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The Fair Hearing score

4.3/ 5

Great

544 reviews

X-Sense4.3Great

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About X-Sense

X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.

X-Sense (x-sense.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.

Also known as: x-sense.com
Website: x-sense.com
Category: Home Improvements
Location: DE, Delaware
Listed on The Fair Hearing: 2026

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Sep 20, 2026

10 yr battery that dies with 5 year warranty

In November 2021, I bought a smoke detector from X-sense on Amazon because it showed that it had a 10 year sealed battery. Less than five years into my purchase there seems to be a short in the smoke detector, so I reached out to the company. Initially, their customer service was very helpful and told me some steps to follow so I could get a replacement sent to me. However, today, Cora from their customer service notified me that their 10 year battery actually only has a five year warranty and instead they would offer me 10% off of a future purchase. I consider this very deceptive business practices. A smoke detector does not have any daily use by a consumer; it’s simply there to detect smoke if there is any. Meaning, I certainly did not exceed usage in the almost 5 years. I’ve had it, so the fact that it lived only as long as its warranty is questionable. I’m a little surprised that a company would be so blatantly uninterested in keeping a customer because they feel that their five-year warranty should cover a 10 year battery. Why not advertise it as a five year device? I’m a little surprised that a company would be so blatantly uninterested in keeping a customer because they feel that their five-year warranty should cover a 10 year battery. Why not just say the battery is five years? There are many other options for smoke detectors, a very important part of our homes and protecting our families. It is sad that this company does not care.

By Lorio O.

Response from X-Sense· Sep 21, 2026

Dear Lorio Oreo, Thank you for taking the time to share your detailed feedback. We’re truly sorry for the frustration and disappointment caused by this experience. We understand why the description of a 10-year sealed battery could lead you to expect the detector to remain operational for 10 years, and we’re sorry that the distinction between the battery’s expected service life and the product’s warranty period was not clear enough. We’re also sorry that our resolution did not meet your expectations, especially after you initially received assistance with a replacement. We certainly do not want you to feel that your concerns were dismissed or that we are uninterested in retaining you as a customer. Your feedback regarding the product description, warranty communication, and the proposed resolution has been shared with our team for review. We would also appreciate the opportunity to look into your specific case again and see whether there is anything further we can do. Please contact us at [email protected] with your order details, and we’ll be happy to review it with you. Thank you again for bringing this to our attention. Best regards, X-Sense Team

X-Sense reviews

544 approved reviews, newest moderated first

Sep 21, 2026
J ai été prise en charge par le Gigi du…
J ai été prise en charge par le Gigi du service client il a été aimable et professionnelle, merci beaucoup pour son aide.
By Brice
Response from X-Sense· Sep 22, 2026
Cher Brice, Merci beaucoup pour votre gentil commentaire ! Nous sommes ravis de savoir que Gigi a pu vous accompagner avec gentillesse et professionnalisme. Nous ne manquerons pas de lui transmettre vos compliments. Merci pour votre confiance et votre soutien à X-Sense ! Cordialement, L'équipe X-Sense
Sep 20, 2026
J'ai récemment acheté 2 détecteurs de…
J'ai récemment acheté 2 détecteurs de fumée l'un d'eux présentait une défaillance (déclenchement plusieurs fois par jour sans aucune raison) j'ai donc contacté le SAV qui a été réactif et de bons conseils. L'appareil fonctionne à nouveau normalement. Je recommande 👍
By Alexis S.
Response from X-Sense· Sep 21, 2026
Cher Alexis Sauveur, Merci beaucoup pour votre retour et pour votre recommandation ! Nous sommes ravis d’apprendre que notre service client a pu vous accompagner rapidement et efficacement, et surtout que votre détecteur fonctionne désormais normalement. Votre satisfaction est notre priorité. Merci encore pour votre confiance et pour vos gentils mots à l’égard de notre équipe ! Nous vous souhaitons une maison toujours en sécurité avec X-Sense. Cordialement, L'équipe X-Sense
Sep 20, 2026
Perfekter Kundenservice
Ich habe bei X-Sense 12 Rauchmelder bestellt. Leider waren die Rauchmelder mit einem Prodktionsdatum, welches bereits 9 Monate zurücklag, ausgezeichnet. Ich habe per E-Mail Kontakt aufgenommen und mein Problem geschildert. Die E-Mail wurde super schnell beantwortet. Ebenso war Herr Ling äußerst freundlich und bemüht eine passende Lösung die für beide Seiten passend ist zu finden! Alles in allem ein super Kundenservice!!! Schnell, einfach und unklopliziert. Vielen Dank dafür!
By Martin G.
Response from X-Sense· Sep 21, 2026
Sehr geehrter Martin Gomeringer, Vielen Dank für Ihre ausführliche und positive Rückmeldung! Es freut uns sehr, dass Herr Ling Ihnen schnell, freundlich und lösungsorientiert weiterhelfen konnte und Sie mit unserem Kundenservice zufrieden sind. Auch Ihren Hinweis zum Produktionsdatum nehmen wir sehr ernst. Wir verstehen, dass bei einer Bestellung von 12 Rauchmeldern ein möglichst aktuelles Produktionsdatum für Sie wichtig ist. Vielen Dank für Ihr Vertrauen und Ihre freundlichen Worte. Wir wünschen Ihnen weiterhin viel Freude und Sicherheit mit Ihren X-Sense Rauchmeldern! Mit freundlichen Grüßen Ihr X-Sense-Team
Sep 20, 2026
10 yr battery that dies with 5 year warranty
In November 2021, I bought a smoke detector from X-sense on Amazon because it showed that it had a 10 year sealed battery. Less than five years into my purchase there seems to be a short in the smoke detector, so I reached out to the company. Initially, their customer service was very helpful and told me some steps to follow so I could get a replacement sent to me. However, today, Cora from their customer service notified me that their 10 year battery actually only has a five year warranty and instead they would offer me 10% off of a future purchase. I consider this very deceptive business practices. A smoke detector does not have any daily use by a consumer; it’s simply there to detect smoke if there is any. Meaning, I certainly did not exceed usage in the almost 5 years. I’ve had it, so the fact that it lived only as long as its warranty is questionable. I’m a little surprised that a company would be so blatantly uninterested in keeping a customer because they feel that their five-year warranty should cover a 10 year battery. Why not advertise it as a five year device? I’m a little surprised that a company would be so blatantly uninterested in keeping a customer because they feel that their five-year warranty should cover a 10 year battery. Why not just say the battery is five years? There are many other options for smoke detectors, a very important part of our homes and protecting our families. It is sad that this company does not care.
By Lorio O.
Response from X-Sense· Sep 21, 2026
Dear Lorio Oreo, Thank you for taking the time to share your detailed feedback. We’re truly sorry for the frustration and disappointment caused by this experience. We understand why the description of a 10-year sealed battery could lead you to expect the detector to remain operational for 10 years, and we’re sorry that the distinction between the battery’s expected service life and the product’s warranty period was not clear enough. We’re also sorry that our resolution did not meet your expectations, especially after you initially received assistance with a replacement. We certainly do not want you to feel that your concerns were dismissed or that we are uninterested in retaining you as a customer. Your feedback regarding the product description, warranty communication, and the proposed resolution has been shared with our team for review. We would also appreciate the opportunity to look into your specific case again and see whether there is anything further we can do. Please contact us at [email protected] with your order details, and we’ll be happy to review it with you. Thank you again for bringing this to our attention. Best regards, X-Sense Team
Sep 19, 2026
Buy the units that rely on internet…
Buy the units that rely on internet router at your peril. The registration of the units to your router fails more than it works. ... YOU NEED PATIENTS OF A SAINT. Passwords etc all entered, all correct ('cos x-sense will just blame me), stood on top of the router during repeated attempts... have given up with flood sensors. Fire sensors all ok, intruder alarm all ok, CO alarm all okay... soo yeah they've had a pretty penny or couple hundred off me, (since my Nest Protect is no longer valid)... but flood alarm registration is a joke, assume duff units.. quickly losing faith in X-Sense REMEMBER YOUR ENTIRE SYSTEM RELIES ON YOUR ROUTER!!!! so if your power is killed by intruder (switching off main switch in external box, you're not allowed to lock) YOUR SYSTEM IS DUD/DEAD
By rob -.
Response from X-Sense· Sep 20, 2026
Dear Rob, Thank you for sharing your detailed feedback. We’re very sorry to hear about the difficulties you’ve experienced with registering your flood sensors and understand how frustrating repeated connection attempts can be. We’d really like the opportunity to investigate this further and help get your system working properly. Please contact our support team at [email protected] with your order details and the relevant device information. We will prioritize your case and arrange for our technical team to follow up with you as soon as possible to identify the cause and work toward a solution. We appreciate your patience and the feedback you’ve shared, and we hope we can restore your confidence in X-Sense. Best regards, X-Sense Team
Sep 18, 2026
I love the idea of the 10 year sealed…
I love the idea of the 10 year sealed battery units. I own about 12 of them, but I had 3 of them that started alarming when there was no smoke around at all. They would not stop. I had to deactivate them. I called customer service and they promptly sent me three new ones. So great customer service. Easy to work with. Hope not to have any more false alarms now.
By Benjamin W.
Response from X-Sense· Sep 20, 2026
Dear Benjamin Wilson, Thank you for sharing your experience with us! We’re glad to hear that you appreciate the convenience of our 10-year sealed battery units and that our customer service team was able to assist you promptly by sending replacements. We’re sorry for the inconvenience caused by the unexpected alarms, and we understand how frustrating that must have been. Your feedback is important to us, and we’ll continue working to provide reliable products and a better experience. Thank you for choosing X-Sense! Best regards, X-Sense Team
Sep 18, 2026
Fast response to detail and very…
Fast response to detail and very professional from Gigi.
By Doug
Response from X-Sense· Sep 20, 2026
Dear Doug, Thank you very much for your kind feedback! We’re delighted to hear that you’re satisfied with our service. We’ll be sure to pass your appreciation on to Gigi. Please feel free to contact us if you have any other needs. Wish you a great day! Best regards, X-Sense Team
Sep 18, 2026
Tolles Produkt, Qualität hervorragend.
Tolles Produkt: Habe die Rauchmelder SD-19MN mit Basisstation gekauft. Haptik und Qualität hervorragend. Schnelle Lieferung. Anbindung der Melder an Basisstation sehr einfach. Installation an der Decke auch. Schrauben und Dübel im Paket. Anbindung an W-Lan sehr einfach. Sehr gute Reichweite. Support ausgesprochen freundlich und zügig. App ist übersichtlich. Testalarme funktionieren, hoffe natürlich nie einen echten Brandalarm zu erleben, Fühle mich aber mit dem Produkt abgesichert.
By Sven
Response from X-Sense· Sep 20, 2026
Lieber Sven, Vielen herzlichen Dank für Ihre ausführliche und großartige Bewertung! Es freut uns sehr, dass Sie mit der Qualität, der einfachen Installation und Vernetzung Ihrer SD19-MN Rauchmelder sowie der Basisstation so zufrieden sind. Auch schön zu hören, dass Sie unsere App und unseren Kundenservice positiv erleben. Vielen Dank für Ihr Vertrauen und Ihre Empfehlung! Herzliche Grüße, X-Sense-Team

X-SenseReviews of x-sense.com

Rating distribution

What customers rate

About X-Sense

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X-SenseReviews of x-sense.com

Rating distribution

What customers rate

X-Sense reviews

J ai été prise en charge par le Gigi du…

J'ai récemment acheté 2 détecteurs de…

Perfekter Kundenservice

10 yr battery that dies with 5 year warranty

Buy the units that rely on internet…

I love the idea of the 10 year sealed…

Fast response to detail and very…

Tolles Produkt, Qualität hervorragend.

About X-Sense

More in Home Improvements, Delaware

Curtarra

Shukran Islamic Arts

NACS Home Decor

Homecraft

X-Sense reviews

J ai été prise en charge par le Gigi du…

J'ai récemment acheté 2 détecteurs de…

Perfekter Kundenservice

10 yr battery that dies with 5 year warranty

Buy the units that rely on internet…

I love the idea of the 10 year sealed…

Fast response to detail and very…

Tolles Produkt, Qualität hervorragend.