X-PlaneReviews of x-plane.com

Used to love this program, but now it's a complete hot mess, installer doesn't work, servers are slower than molasses in the middle of January.

dvd didn't unlock full version ,,sent text log as requested......no solution offered ...asked for picture of dvd and cover ....no way to take pic...anyway after numerous emails the problem was my fault and could have been solved quicker if I had did what they wanted .....their sollution....no problem at xp...problem on my end..nice and tidy suggestion have actual tech support agents with knowledge of products

We bought the most recent X-Plane 12 in the disk form. We figured having disks would be a better option when downloading so much online.| Unfortunately, by time I got to disk 7 the download would give me an error (scenery disk). I tried multiple ways to get around, even selecting just 1 country but it would still give me an error. I emailed X-Plane support and when they would eventually reply they had no support. They said they would send it to their special tech guys but after a week of no contact I tried contacting them again. There was once when the support person was emailing within minutes but every other time over a 3-4 week period it would take days to get a response and it never was helpful nor did it resolve the issue. X-Plane had absolutely ZERO support or suggestions to offer. I asked for a phone call or to give me the ability to try downloading it via the web but that never garnered a response. The last and final contact I had was asking for a full refund as I had the software for a month and was still unable to install it. To my pleasant surprise, I received a message saying they would give me a refund. I don't understand how they could not offer any support or put any effort in even trying to resolve my problem. We bought Microsoft's version and my son is happy to finally have a program to use and that works.

This is a sinking company, which doesn't give a damn about the community or its opinion! Writing an e-mail to Austin Meyer is just a joke! (the creator of X-Plane). Childish responses, denial, and also doesn't seem to give a damn about X-Plane and its customers. Companies that don't take feedback and don't apply it are the companies that fail. We can see now how the entire community switched to MSFS. Instead of fixing X-Plane Austin and his team decides to troll MSFS. Don't buy from them, not even a commercial license!