X-Bows IncReviews of x-bows.com

Excellent discounts, customer service, product build quality

Good price, good quality, fast delivery. Just got my second keyboard from X-Bows, extremely happy with it.

I’m really happy with the product. I backed the original Kickstarter and recently upgraded to the Crystal. The build quality feels excellent and the keyboard itself is great. I also want to add that I’ve had no issues with the company — everything from ordering to delivery has been smooth. My only real criticism is the reliance on QMK firmware. I’ve worked 25+ years in IT, so I can handle it, but it still feels unnecessary to require users to learn yet another open‑source system with very little UX design behind it. Configuring the keyboard is mostly a one‑time task, but even that forces you to dive into QMK just to make basic changes. A more user‑friendly configuration experience would make an already great product even better.

Great product, delivered without any trouble. I've bought 3 now over several years, for home and work, and would buy again.

1 star is generous. I’ve never encountered customer support as poor as X-Bows. It took them over two years to respond to my multiple inquiries about two failed keyboards I purchased from them — no exaggeration. When they finally replied, they informed me that my $260 keyboard was a few months out of warranty. Their “solutions” were to either: Ship it back to China at my expense (around $80 shipping) and pay another $120 for a possible reset, or Buy a new one at 25% off. Same warranty policy. As for the second keyboard (X-Bows Light), they claimed it was bought in 2018, which is completely inaccurate since both were purchased at the same time. They refused to even discuss it. When they finally relied to me there responses were very intermittent After spending $360 total, both keyboards are unusable — and X-Bows has made no effort to truly help in any serious capacity . Extremely disappointing experience. Buyer Beware. ps. no extortion was made. i asked for a replacement for a keyboard a few month out of warranty that cost close to $300.00 i am sorry x-bows feels differently. it took 2 years for them to even reply. beware. inaccurate response

Did not receive order after 5 months, and they are not responding when I try to contact them on various platforms.

Like many others here, I attempted to initiate a return. I have heard radio silence so far, and now I am sure that if I ever get a response it will be "out of the date range for a return" and ineligible. I can't really speak to the quality of the keyboard, as I haven't had it for long, but the layout is awkward and not what I wanted. Not worth it, the company is dishonest and impossible to contact. Go somewhere else.

They simply have no customer support, I immediately messaged them regarding a refund, as upon first trial, I disliked the keyboard. After numerous mails, they did not send any reply back. Furthermore, I added a review on their website, so that future customers may be warned, but as you might guess, they censor review of 3 stars and below. The keyboard itself (Knight Plus Pro) is only sent with ANSI-US Layout. As these keys are far from a standardized size, you can forget using other keycaps if you need a DE-ISO Layout or others, as the keys that are in standard size will look different from the rest. The expected diagonality of my hands in this keyboard design is not achieved in my case. I still have my hands rather straight, as my thumbs would otherwise not reach the middle. Using a "normal" keyboard layout, I sometimes even had more diagonal hands than here. Additionally, I face multiple connectivity issues. I could not yet pinpoint whether it's the cable (that they sent!) or it's the keyboard itself. Generally, I would really not trust this company with my money, I don't believe that the product is worth its price and above all, I don't this that such a company that sadly treats its customers so poorly deserves to be supported further.