WyzeReviews of wyze.com

Received a V3 bought from WYZE. Out of box failure WYZE CSR promised replacement but then started emailing me for all kinds of info. I took pic of Model # label. Then theyasked for proof of purchase. Sent pic of that. Last Friday, I emailed asking for status. Now they send me a survey. Buried in their terms & conditions is a waiver and hold harmless agreement. Terrible service, horrid company.

A long time ago i bought a handfull og cams from Wyze. All of them had a hardware issue with the Sound. Reading Forums i found out many others had the same issue, but nothing could be done about it. Now all the cams have stopped working. Again reading Forums it shows that lots of people has the same issue.. Wyze has claimed that they are trying to fix it, but after two month still no fix. Either wyze is incredibly incompetent or they refuse to fix the old cams on purpose. Either way 1 star even seems too much.. Update - after almost a year they released a version that fixes the issue - but it has to be flashed on each cam manually... But at least they work now

Every few days it says it's "off line". Too much trouble to keep reconnecting. Won't suggest anyone who really needs security (while checking from home) NOT to buy. If you don't mind connecting and reconnecting. BE VERY careful...

Guess should have read this as it is pathetic there customer support. have new camera that doesn't work and have been disconnected 5 times and still have not even gotten to the main problem

Most Wyze products I have used are mediocre which I expect for the low prices but their customer service is TERRIBLE. Do not expect support to provide any real help or stand behind their offering. I pre-ordered the Wyze Sprinkler controller in January 2021 which, as a pre-order perk, offered 3 years of Sprinkler Plus rather than the current 1 year. When activating the service, the app confusingly asked if I wanted 1, 2, 3 three years of Sprinkler Plus with the promo code. Logically I selected 3 years since that was what was offered and didn't think much of it. After a year of service, I was charged for 3 Sprinkler Plus subscriptions even though I only have 1 controller and obviously cannot use three subscriptions at once... I contacted support via chat and got nowhere, the agent had no clue what I was talking about and after wasting 30+ minutes, he said he would move it to an email, and it will be looked at later. I then proceeded to call the services support and, after 45+ minutes, they ended up credit me for the 3 controllers I was just charged for and completely cancelled Sprinkler Plus. However, the refused to credit me for the 2 years of missing service that I was promised when I pre-ordered the controller. I have recommended Wyze products to several people and have several Wyze products but will never buy from them again if they will not stand behind what they offer.

Waist of money stops working often customer service sucks. Constantly have to take them down to charge, battery life is a little over a month in a high traffic area. If you pay extra you can get 12 second video's (still not long enough to get any detail). Then try to cancel that feature, they won't. Sound feature is useless (can't understand what anyone is saying). Distance camera's can be placed from base is limited to about 70 feet. With this system you have to be constantly messing with in one way or another with multiple calls to customer service that drops your call over and over again. For the little time that it actually works I give i one star.

Wyze has the ABSOLUTE worst website and customer service there is. I have 5 Wyze cameras. I Had 2 "Cam Plus" Subscriptions set to expire in November (It's June) and bought 3 more. Instead of giving me a total of 5 "Cam Plus" Subscriptions is overlapped the 2 I already had and gave me one more. They instructed me to call Apple and get a refund which i did. Now i have no cam plus subscriptions. I already had 2 that were good until November. I have called at least 6 times and no one cares. It is the principle, not about the money. That was not my first incident either. I do not trust them as a company.

I bought a doorbell camera and outdoor camera. Customer Service is terrible. All I want is my 12 seconds of video on my outdoor camera. I would never purchase from them again.