WyzeReviews of wyze.com

Tried to get my door lock fixed that I bought almost 2 years ago but would not fix or replace it. Not it just wont work. Talked to support but was no help. Also just as many others have said the cameras are really not that good. The quality is super low and they almost never catch what you want.

Truthfully the people that answer your phone are either completely untrained or brain dead or both. I was hung up on after 10 min. Called back and put on hold for over 30 min. Called back took 20 min to get a supervisor. Who offered me a gift certificate or replacement without any troubleshooting of my problem. Terrible! I would say their corporate culture is very bad, but that would assume they had one. I will avoid any Wyze product in the future and be vocal about it.

Own v3 PRO cam for 2 months now. Cam Plus subscription (the only one working in Australia). 1. There is no true built-in AI, nor is any in the cloud (with subscription)! Constant false triggers by birds and bush waving, in the evening – by the lights from passing by cars (which are over 50 metres away). Eventually you just turn off notifications, cause it's impossible, endless false triggers. 2. Setting detection zone does absolutely nothing! You still get alerts from bush waving far outside the detection zone. 3. Add to that multiple occasions when camera misses people which occupy 60-90% of the vertical space – coming up to the entrance (with high sensitivity – over ¾ of a scale) during the daytime and clear shot! I wouldn't believe it if I didn't observe it myself. When my wife with 2 hand luggage and myself with two duffel bags slowly moved to the entrance (because we were chatting with a neighbour) from the very left to the very right end of the camera view (occupying up to 90% of the vertical space), taking the keys out, opening a door. No trigger!!! Even not recorded to either SD card or the cloud. How on Earth could this be possible for a security camera? It misses people several times a day. It's unacceptable for a security camera. 4. I submitted around a hundred reports, 'sharing' video and marking what is actually in a shot – did NOT help at all. So-called AI does NOT learn anything. 5. My front yard is probably around 20-30 meters long. Their 2K camera couldn't even record a licence plate of a vehicle parked 6-7 meters away (at an angle), you just see that there are some symbols there. A camera – you can't rely on anyhow! 6. And they refuse to refund that piece of garbage, offering a gift certificate to get another one, so that they can charge 4 times more for having both cameras connected to a cloud… Upd 27.05.2023: eventually, a month later, they refunded and allowed to keep a camera. 7. Support is awful and it can only send useless templated responses and they don't care about the quality of the product. Only how they can profit. CONCLUSION. If you want a toy, then Wyze is quite a decent option: its picture quality is good (although practically useless – see #5). Colourful night vision works pretty well even without ultraviolet LED (cause you can't use them through a window, like I have to). And that's it. If you want a security camera, then definitely go with another brand. FYI. Subscription packages (except for Cam Plus) works only in US and Canada! They're verifying the address and your cell number (you can't use an international format, only US & Canada cells). So, no way to trick this. But those scammers happily charge your card anyway, even knowing where you are located and which AppStore covers you! Even though they promise 2-week trial and say there won't be any charge until 24 hours before the end of the period. Wyze applies unfair business practices and lies and misleads consumers. Everything they do is aimed not at delivering a high quality product but at squeezing money out of you. After noticing all those problems, I purchased ReoLink Camera and tested two cams side by side as well as from different angles. ReoLink is not perfect, but it surely does not miss events so bad and has way less false triggers. But its night vision without infrared lights is basically useless.

I am out a couple hundred dollars so I am not happy. I bought the home security hub and sensors and the 24/7 monitoring. It worked great for 2 months then they did something and all we could see on our phones was an ad to upgrade our plans. After several sessions with customer service I quit. I told the agent to cancel our subscription and she advised we would get no refund. OK, no problem, I told her go ahead and cancel and I got another supplier, 10 months later they billed me for another year! I told them I had clearly canceled and moved on but they are planning to hold on to my $107.49. This is a terrible company and there are many similar stories on the BBB pages. Avoid Wyze.

Worst customer support ever! I received a camera that was not functional and they would only respond every 24 hours or more and keep asking for information and made me work too hard just to either get a refund or a replacement. Of course, they have no phone lines for support, because that would mean that have to pay people that speak English.

Only purchase if you want to feel like committing suicide. This product is beyond frustrating and they just offer a gift card to help your problems but I don’t want to buy more of your products I want your products to god dman work properly! I’m tired of replacing these cameras every two months because the company can’t figure out how to program the modules. So god damn frustrating. save your money. I’ve contacted them and they won’t help me, I’ve spend over 7 hours on “hold” while they google answers to my questions all you wnat is for this little thing to stop blinking blue light and connect to my internet. They blame it on my internet provider, while little do they know I am sitting there watching YouTube in highest quality possible Without any issues and I can do it on 6 laptops at the same time yet your little camera can’t connect? What technical bull $hit is that.

I have 15 of these cameras and have had nothing but issues. We had someone vandalize our business and NONE of the cameras were working at the time. The ones that were able to catch any of it, you couldn't even make out anything the audio was saying. When I reached out to customer service they just give me the usual ways to "fix" it while taking no responsibility. They tell you to upgrade, restart, blah blah...and it's all just smoke and mirrors to not take any ownership over the issues. This company used to be great. I've been a customer since 2018. They're more worried about releasing new products instead of making sure their current ones work well. Their app constantly crashes and you have to close it and open it almost every time you go to look at any playback footage. By the time you get the notification and then you can finally view the event it is always too late anyways...the person is usually gone by then. A huge waste of money. I now have to buy all new cameras from another company. Not happy at all that I went all in with Wyze. Worst decision ever. Customer service was of zero help...they just send lengthy emails telling me to restart my cameras.

Wyze has the absolute worse customer support of any company I’ve ever dealt with. I’m being overcharged for licenses I’ve never purchased, they’ve done nothing but “pass the buck” they accept ZERO responsibility for doing son and what’;s even worse they will not attempt to correct the issue. I have cameras on different packages, overcharges for something I don’t need or want. They do nothing. Highly, highly do not recommend this company as they do not stand behind either their product or anything they do.