wynwood-house.comReviews of wynwood-house.com

€43,000 Worth of Valuables Stolen During My Airbnb Stay in Madrid — A Terrifying Experience I want to share one of the most traumatic and shocking experiences I have ever had while traveling, and warn other travelers about the serious security concerns I experienced at an Airbnb property managed by Wynwood House, located at Calle de Santa Lucía 17, Madrid, Spain. On August 10, 2026, I left my apartment for approximately three hours to play tennis. My small dog was alone inside the apartment. When I returned, everything appeared completely normal. There were no obvious signs of forced entry, no broken doors, and no visible damage. However, on August 11, I discovered that my personal belongings, including expensive watches, jewelry, and cash, with a total estimated value of €43,000, had disappeared. What made this situation even more disturbing was that my combination-locked suitcase appeared to have been opened and closed again without any visible damage. The apartment itself had an electronic access-code lock. This immediately raised extremely serious questions about who could access the property, how many people had access codes, and whether the electronic lock’s entry history could explain what happened. I immediately contacted the police, filed an official report, and officers attended the apartment to investigate. I also contacted the property management company and requested access records, relevant CCTV footage, and information about who had access to the apartment during my stay. Unfortunately, I did not receive the level of transparency, cooperation, and reassurance that I expected after reporting such a serious incident. I contacted Airbnb as well because I no longer felt safe staying in the property. I want to make something very clear: I am not claiming to know who committed this theft. Determining responsibility is a matter for the police investigation. However, I believe that a professional property management company has a responsibility to take an incident of this magnitude extremely seriously, cooperate transparently with the authorities, and help establish how unauthorized access might have occurred. This was not simply about losing money. I lost valuable personal possessions, my sense of security, and my trust in the accommodation. The thought that someone may have accessed a locked apartment containing my personal belongings — while my little dog was also there during my absence — is deeply disturbing. I lost approximately €43,000, and I am still seeking clear answers about how this could have happened. I am sharing my experience publicly because I believe other travelers deserve to know about serious security incidents before choosing where to stay. I strongly encourage anyone considering accommodation managed by this company to ask detailed questions about electronic locks, access codes, security procedures, and how incidents are handled. Until these serious concerns are properly addressed, I cannot recommend this property or its management. No traveler should have to experience something like this.

One of the worst experiences that i ever had… made me waste a lot ot time waiting while they clean the apartment, 90 min at the main entrance, then when the cleaning was “done”, went to the apartment and it was a mess, dirt, stained sheets and walls, hairballs in the bathroom, The TV was about to fall, its base was broken. Definitely not a option

Booking cancelled due to their fault, full refund not given. I made a booking via booking.com. After booking and having already paid, I was informed that an error in their system meant that there were no more rooms available at this property. I appreciate that they offered similar properties nearby, but they did not match the one I had booked. I therefore chose to take a refund, but when the refund was issued they had subtracted a bank transfer fee from the amount. When I raised this as an issue, they refused to compensate me for the full amount of the booking, even though it was entirely their fault that it was cancelled.

I tried to book a Wynwood House apartment in Madrid from Portugal, and the experience was a mess from start to finish. The website repeatedly blocked my booking with an “invalid phone number” error, even though my number was correct. At no point did the site clearly state the real issue: a 10‑night minimum stay for the property. Instead, it hid behind a misleading error message and wasted a lot of my time. When I contacted Wynwood House on WhatsApp, I dealt with a representative called Samul. Rather than taking ownership or actually resolving the problem, he gave slow, unhelpful responses and only eventually admitted that the real reason I couldn’t book was the 10‑night minimum. By this point I had tried to book around ten times because their system had led me to believe my phone number was the problem, not the stay length. Samul then suggested an alternative property and sent me another link, which also didn’t work properly. That completely destroyed any remaining confidence I had in their systems. His “solution” after all this was to ask for my email address, passport or ID number, and full name so he could create a manual booking—essentially asking me to hand over sensitive personal details to work around their broken IT. At no stage did I feel genuinely helped, listened to, or respected as a customer. In the end I gave up and booked with Airbnb instead. This experience showed me a company with unreliable technology, misleading error messages, and a service agent who did the bare minimum while expecting me to keep jumping through hoops. Based on this, I wouldn’t recommend Wynwood House and I have no interest in trying to book with them again.

I had an extremely disappointing experience with B regarding my recent reservation at Arrieta by Wynwood House. I arrived after a flight expecting to begin a relaxing holiday, only to discover that there is a massive construction site directly next to the apartment. The noise was constant, excessive, and completely unsuitable for any kind of peaceful stay. At no point before arrival was I informed that construction works were taking place beside the property. Had this been disclosed, I would never have booked the flat. Guests deserve to make an informed decision before committing to accommodation. I immediately filmed the noise levels as evidence and contacted the company to explain that I could not stay under those conditions. Their response was that the construction was “not their fault” and therefore they would not provide a refund. I found this response extremely unhelpful and dismissive. It is unacceptable to list a holiday apartment next to a major construction site without warning guests. Transparency is a basic expectation. Instead of supporting me, I was left to argue for my rights after an exhausting travel day. Very disappointing handling of a situation that should have been resolved fairly and professionally.

Do not do business with these people. I booked a Mexico City apt on booking.com. The language was not clear about when I would be billed. I was billed within seconds of making the reservation even though I booked an apartment that had a giant cancellation window (approx 3 months) -- I canceled the reservation on the same day and the charge is still sitting in my account 2 weeks later. I had to dispute the charge to save myself from further aggravation. Had they been clearer about the payment policy I would never have booked in the first place and now I'm left with this mess....

I booked this apartment in good faith for a short stay. What I found was a full demolition of the entire building directly opposite the front door: jackhammers, falling concrete, and constant deafening noise from early morning until evening. This was never mentioned in the listing, house rules, or any pre-stay message despite Wynwood House being a professional management company. The noise made remote work and even basic rest impossible, so I had to urgently find and re-book another dog-friendly apartment the same afternoon (18 Nov). That last-minute booking cost me an extra USD $100 compared to Wynwood’s rate. After I was forced to leave early because of the undisclosed demolition, Wynwood House sent me a late-check-out fee request simply because I returned the access card after 11 a.m. on the day I left. They have since refused to reimburse my additional costs or cancel that unjustified charge. Airbnb agreed the apartment was not as described and refunded the unused nights, but Wynwood House has taken no responsibility for the real financial loss and stress their lack of disclosure caused.

This was my second trip to CDMX and my second time using Wynwood. Communication was solid, and the properties are the type of places you want to move into. On my most recent trip, we rented penthouse #8 in the heart of Roma Norte. Stunning place and the pictures do it no justice! The rooftop terrace is huge, the terrace off the living room is big, and the balcony off the master bedroom is big enough to relax on. The kitchen is nice. The only thing to note is the street noise. When you are high-ish above the street, you hear every honk of every car, and the people of MX are not shy when it comes to testing their car horn as much as possible. This is less of an issue later in the night and early morning, but I wanted to bring it to your attention. Wynwood provides earplugs next to each bed, along with a light-blocking sleep mask.