Wyndham WorldwideReviews of wyndhamworldwide.com

We accepted the opportunity to attend a presentation, but were treated very rudely when we decided not to purchase the plan. The "closer" was quite pushy, and actually made a rude comment, that we would never be allowed to attend another viewing of the plans! Not very customer friendly!

We attended a timeshare presentation on Oceanside and were promised a 2-night stay. It is absolutely ridiculous on all the hoops you must go through to redeem. I've had to call multiple times to continue the process because the mailing address didn't exist to send the voucher to or the paperwork was never sent to me. I'm sure they do this on purpose so you give up and do not get the free gift. Beware and don't waste your time! Side note - regarding the presentation, check their math. You are not saving money by owning a timeshare. The fees will NEVER end. Poor people don't read this, and the sales people try to avoid talking about it.

I am writing to warn others about the deceptive sales practices I experienced with Wyndham Vacation Resorts. What began as a "free vacation" offer to the Florida Keys became a nightmare of broken promises and financial manipulation. The initial "one-hour presentation" at Bonnet Creek Resort in Orlando lasted 8 hours. I was passed between multiple salespeople despite repeatedly declining. Eventually, I was pressured into a discovery package promising access to any Wyndham resort for 12 months with VIP amenities. The "free vacation" I was promised still required me to pay for the entire trip. When I attempted to book Bonnet Creek using my discovery package, I was told it didn't qualify and the package "no longer existed." I was forced to book an inferior property with limited amenities despite my supposed VIP status. During another mandatory presentation, I was coerced into purchasing a timeshare after being held for 6 hours while my children waited alone in our room. I only signed up to escape and return to my kids. The deception continued post-purchase. The down payment I was told was "covered" was actually financed through a separate credit company which was never disclosed during the transaction. I was promised I could book anywhere but was denied access to Bonnet Creek, the property I supposedly purchased. Despite being told I'd never have to attend presentations again, attendance was mandatory every time I tried using the timeshare. Other false promises: easily selling the timeshare (impossible), no maintenance fee increases (they increase yearly), and usable credit card points (worthless despite appearing on statements). I've used this timeshare twice and now pay for regular hotels to avoid the high-pressure presentations that waste entire vacation days. This has been a major financial burden procured through dishonest practices. Potential buyers should be extremely cautious.

Hands down the worst customer service I have ever dealt with! They literally stole points from our account and refuse to give them back. I had to call 5 different times and even spoke to the supervisor but nobody seemed like they knew how to do their own job. I very highly recommend going through a different hotel chain. Wyndham used to be great but they have went down hill bad over the past couple years

WorldMark by Wyndham: A Pattern of Deception DO NOT TRUST THEIR SALES TEAMS. Since November 2022, we've been victims of systematic fraud across three locations. Each time we were promised help or information, we got trapped in 4-6 hour high-pressure sales pitches with rotating salespeople wearing us down. The Birch Bay Nightmare (October 2024): We asked for help understanding our benefits. Instead, salesman Jason Wood subjected us to 5 hours of pressure despite us saying NO repeatedly. We had just lost three parents and our caregiving income. I explicitly told them we couldn't afford $1,398/month payments. They invented a "flexible payment program" - claiming we'd only pay $200/month. They even had a fake "customer" (actually their sales rep!) validate this fictional program. NONE OF THIS WAS REAL. They pushed us to rent out weekends through the Koala app to "pay off the loan" - telling us to hide this from WorldMark. They brought out whiskey in fake books to loosen us up. The Financial Devastation: Charged $1,398.71/month instead of promised $200 Paid $14,000 upfront under dishonest claims When we tried to stop payment, Wyndham changed their billing name to bypass it They stole 3 MORE monthly payments before we closed the account entirely Case #02199829 has been "investigating" since November 2024 with ZERO resolution Their "customer service" agent admitted the flexible payment program "was never a thing" and that Birch Bay lied to her too about why we used DocuSign. This isn't miscommunication - it's organized fraud. Multiple locations. Multiple tactics. Same pattern. They prey on people's dreams of family vacations and exploit financial vulnerability. We're destroyed financially and Wyndham doesn't care.

Sehr enttäuscht, fühle mich abgezockt. Ich konnte nicht am Buchungstag anreisen, da unser Flug stoniert wurde und wir eine Nacht länger auf Maui bleiben mussten. Habe das Hotel informiert und Beweis geschickt. Sind dann ein Tag später angereist und das Hotel hat uns dennoch die verlorene Nacht belastet. Seit Monaten versuche ich es zu klären und zumindest eine Teil Erstattung zu erhalten. Nein, ist denen völlig egal. Unfassbar diese Gleichgültigkeit. Das Zimmer war auch nicht besonders. Waren mit Blick in einem Gangbereich, keinen Aussicht und mussten die Vorhänge ständig zulassen, da man reinschauen konnte. Furchtbar! Frühstück war auch zu teuer für das schwache und auch sehr ungesunde Angebot. Der Raum war auch merkwürdig, da die Fenster abgedeckt waren, also kein Tageslicht. Wirklich hässlich!

At the Royal, we were booked for a 45 min presentation to learn about a new app that would make our time and experience less frustrated. The first person we met was Nancy, she asked us if we had any issues that she could help us with. We said, too many to mention but just tell us about the new app. She had no idea what we were talking about. She did listen to some issues, tried to resolve with her manager but didn't get resolved. The bottom line is pay more to keep your status...30k more! When he saw we were not interested, I noticed he was leaving the table and I said thank you, nice meeting you, he barely responded. At the end, we were told that people like us who don't maintain their status are the once to have the most complaints. THANK YOU, Club Wyndham!! BUYER BEWARE!! Lots of calls and aggressive meetings to get you to pay more!

I don’t even want to give this company a single star. They deserve zero. I recently attended a two-hour “club preview” conference. They told us it would simply introduce the membership and Wyndham, and at first it sounded great—almost too good to be true. After listening for over an hour and a half, I realized they still hadn’t mentioned the price. Every time I asked, they avoided answering. That was my first red flag. Eventually, after dragging it out for so long, they finally revealed the price: $18,000. I was shocked. My fiancé and I immediately knew this was far beyond anything we would consider, and we wanted to leave. Then things got worse. A Filipino saleswoman (we are Filipinos ourselves) kept talking to us and pressuring us nonstop. The manager pushed us aggressively to make an immediate “yes or no” decision, not allowing us any time to think. The whole situation felt like a scam—intense pressure, no transparency, and no chance to discuss or consider such a huge amount. When I tried to politely explain that we needed to think about it overnight—and that I didn’t even have a card with a high enough limit to make such a purchase—they became visibly upset. The manager was grumpy and rude, and the Filipino rep looked extremely disappointed. Their behavior made it clear they were angry simply because we said no. To be fair, two people—the Lebanese woman and the Indian man—were very kind and still treated us respectfully even after we declined. I truly appreciated them. But the others made us feel judged and humiliated, almost as if they assumed we “couldn’t afford it.” The truth is, I’m smart enough not to fall for a high-pressure sales scam. Another dishonest part: they promised we would receive a free gift for attending the club preview. It was the main reason the room rate seemed so cheap. But once we declined the membership, we received nothing. No gift at all. Overall, the experience was disappointing, stressful, and disrespectful. After reading similar stories on TripAdvisor, I realized their strategy is to pressure and intimidate people into making rushed decisions. I’m grateful we did not fall for it.